Process Improvement Manager

at  VIllageCare of New York

PROCESS IMPROVEMENT MANAGER

Full Time Opportunity - 100% Remote
VillageCare is seeking an experienced Process Improvement Manager to support our Clinical Operations and Data Analytics department. This role will be responsible for driving various process improvement initiatives that support the strategic and operational goals of VillageCareMAX. Helping drive operational excellence at VillageCareMAX through the implementation of projects with the goal of increasing cross functional efficiencies will be essential to this position.

Some responsibilities will include:

• Perform research and analysis to determine project scope, feasibility, and impact for the implementation of initiatives.
• Provide recommendations and create a roadmap for the execution of process redesign and implementation.
• Collaborate with business owners to develop flowcharts for new and existing processes.
• Partner with business owners to identify and resolve issues, facilitate meetings, and ensure ongoing monitoring project deliverables for on time execution.
• Develop tools to track and document project deliverables and contribute to the creation of key business documentation.
• Evaluate project interdependencies and identify potential downstream and upstream operational impacts to consider in the execution of deliverables.
• Effectively use data to monitor process KPIs and evaluate opportunities for process improvement related to key metrics.

WE WOULD LIKE TO SPEAK TO THOSE WHO HAVE A BACHELOR’S DEGREE ALONG WITH 3+ YEARS OF PROJECT MANAGEMENT/PROCESS IMPROVEMENT EXPERIENCE. EXPERIENCE RUNNING EFFECTIVE MEETINGS AND WORKING SESSIONS WITH VARIOUS STAKEHOLDERS. BUSINESS UNDERSTANDING OF HEALTH CARE INDUSTRY REQUIRED, PREFERABLY WITHIN MANAGED CARE. COMPETENCE WITH VISIO FOR PROCESS MAPPING, EVALUATION AND REDESIGN AND EXPERIENCE WITH PROJECT MANAGEMENT TOOLS REQUIRED. SIX SIGMA CERTIFICATION HIGHLY PREFERRED.

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you!

• PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual’s needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care

• Perform research and analysis to determine project scope, feasibility, and impact for the implementation of initiatives.
• Provide recommendations and create a roadmap for the execution of process redesign and implementation.
• Collaborate with business owners to develop flowcharts for new and existing processes.
• Partner with business owners to identify and resolve issues, facilitate meetings, and ensure ongoing monitoring project deliverables for on time execution.
• Develop tools to track and document project deliverables and contribute to the creation of key business documentation.
• Evaluate project interdependencies and identify potential downstream and upstream operational impacts to consider in the execution of deliverables.
• Effectively use data to monitor process KPIs and evaluate opportunities for process improvement related to key metrics