Process Improvement Specialist

at  Transport Accident Commission

CARE IN ACTION

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.
Find out more about our shared purpose, and what drives every one of us.
Right now, we’re seeking a Process Improvement Specialist who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us support our clients.

STAKEHOLDER ENGAGEMENT SKILLS

You will demonstrate excellent interpersonal and communication skills, enabling you to present information clearly and help stakeholders make well informed decisions. Your confident and mature communication style will allow you to effectively influence internal stakeholders at all levels.

The Process Improvement Specialist leads continuous improvement initiatives within TAC’s claims divisions. This role focuses on addressing business challenges by conducting detailed analysis and providing data-driven recommendations and implementation support that leads to sustainable operational improvements.
Additionally, the role supports the maintenance and management of process governance structures and assists business areas in their understanding and adoption.