Process Integration Functional Analyst

at  General Dynamics Information Technology

Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
Other
Job Family:
Functional Experts
Job Qualifications:
Skills:
Microsoft Office, Process Flow, Professional Writing, ServiceNow Platform, Teamwork
Certifications:
Experience:
6 + years of related experience
US Citizenship Required:
No
Job Description:
GDIT has an opening for a Process Integration Analyst to support the Department of Veterans Affairs Enterprise Service Desk. In this position you will utilize your analytical and communication skills to integrate new platforms and processes to VA Enterprise Service Desk. You will have the opportunity to hone and develop your communication skills through written and oral communications to internal and external customers at all levels of the organization.
As a Process Integration Functional Analyst, you will:

Data Collection / Documentation and Analysis:

• Facilitate Discovery Calls to gather information for new Process Integration opportunities
• Develop VISIO process flows for the “To Be” state, in coordination with VA personnel, the Process Integration team, Subject Matter Experts and the Knowledge/Training/Operation Management teams to ensure a seamless transition to the Service Desk
• Gather and analyze data related to process performance, identifying trends, bottlenecks, and opportunities for improvement
• Develop and maintain a risk register that track and prioritizes identified risks

Collaboration and Coordination:

• Maintain a Virtual Task Board to ensure accurate tracking of Process Integration efforts
• Interface and collaborate with VA personnel and other vendors to ensure seamless operation and data flow across different departments or functions within the organization
• Collaborate with other departments including IT, operations, and management to align process improvements and integrations with overall business goals
• Coordinate testing and validation of process changes and system integrations to ensure they meet business requirements, potentially involving simulations or pilot programs
• Collaborate with other departments to manage risk-related matters
• Coordinate Operational Readiness Reviews to ensure that process changes and system integrations function as expected

Minimum Requirements:

• Bachelor’s degree (or equivalent experience)
• 2 or more years of related experience
• Must be able to obtain the ITIL v4 certification within 6 months of hire
• 1 year or more of experience on the VA Service Desk
• Knowledgeable of VA Service Desk Processes
• Must be able to obtain and maintain public trust clearance

Preferred:

• Experience in Visio is desirable but not mandatory
• Experience in risk management is desirable but not mandatory

The likely salary range for this position is $47,320 - $87,859. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Hybrid
Work Location:
USA LA Bossier City
Additional Work Locations:
USA KY Barbourville
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class

Please refer the Job description for details