Process Lead, Sales & Aftermarket

at  John Crane

We have a fantastic opportunity for a Process Lead, Sales & Aftermarket to join the team reporting to the Senior Manager, Process Lead Sales & Aftermarket. As the Process Lead, you’ll drive the evolution and governance of key processes across our Sales and Aftermarket business units. Your mission is to design, implement, and refine global control frameworks, ensuring seamless qualification and data management for both existing and new accounts. Collaborating closely with cross-functional teams, you’ll identify pain points, uncover opportunities, and lead initiatives that enhance our operations. Your strategic insight will shape global processes, aligning them with our company’s objectives. With a focus on continuous improvement, you’ll support Lean Process initiatives, manage change requests, and deliver actionable insights to senior leadership, driving the company toward operational excellence.
This role is open to being based from either our Slough, Manchester or Morton Grove site, working Monday to Friday normal office hours. (Hybrid working)
John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees.

• You will be a pivotal force to establish, maintain control and govern processes for a variety of our business units under Sales and Aftermarkets. This may involve but is not limited to the qualification and data management activities for existing and new accounts and the development and implementation of global control frameworks and procedures.
• Collaborate with cross-functional teams, engaging key stakeholders to identify pain points, strengths, and areas for enhancement. With your strategic vision, you’ll design global processes and solutions that align with our company’s overarching strategy
• Work with the Sales and Aftermarket teams to identify the priorities within the entire process lifecycle. Encompassing Lean Process Improvement opportunities, E2E design process definitions and solutions as well as supporting all Continuous Improvement projects within the team
• Develop and implement a global qualification process for potential global accounts, including the establishment of criteria, metrics, and KPIs for evaluating potential opportunities
• Collaborate with cross-functional teams to identify and address data quality issues, including data cleansing, normalization, and enrichment activities
• Build and maintain strong relationships with key stakeholders, including sales, marketing, finance teams, and legal to align with the overall business objectives
• Prepare and present regular reports on the performance of the qualification to senior leadership including actionable insights and recommendations for improvement
• Create processes and controls to manage change requests. Manage and resolve divergences to standard process
• Able to critically review existing processes; make recommendations for rationalisation and improvement and implement them operationally