Process Manager

at  The Foschini Group

QUALIFICATIONS AND EXPERIENCE:

• A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management is essential
• At least 1-2 years of solid process management experience
• At least 3 years of solid people management experience with ER knowledge
• Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous)
• Working knowledge of MS Office, with a strong MS Excel capability
• Business acumen and experience in analysing, interpreting and applying productivity data

SKILLS:

• Strong people management skills to ensure that the hub consistently delivers outstanding customer service with highly motivated staff
• Sound accuracy and high attention to detail
• Exceptional communication skills (written and verbal)
• The ability to confidently influence and persuade at all levels to achieve results
• A strong service-orientation, high energy levels and a strong sense of urgency
• A natural aptitude for the management of systems and business processes
• Ability to handle high pressure, stress and multi-tasking

• Manage Achieve and drive the KPI’s relating to accuracy, speed, cost, people and compliance within the hub
• To coordinate and manage all the daily Hub activities and control expenses within budgets
• To ensure outputs are executed within the SLA
• Manage stock control processes and losses
• Identify and report on key metrics
• Build internal and external business partner relationships
• Manage and lead a team of outbound supervisors, warehouse staff and clerks
• Oversee the receiving, unloading and storage of outbound shipments
• Manage and track outbound logistics, ensuring the timely receipts of goods
• Coordinate with suppliers, internal teams and transporters to streamline outbound processes
• Ensure accurate inventory management and documentation
• Budget and cost control
• Work closely with IT and WMS to improve data accuracy and operational effectiveness
• Coordinate with outbound, quality control and procurement teams to ensure smooth transitions and avoid bottlenecks
• Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department and ensure all outbound activities comply with company policies, health and safety regulations and legal requirements
• People Management across the full employee journey
• Workforce Planning