Process Mapping Manager

at  Auto General Holdings

ABOUT US

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance, Travel and Life insurance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

POSITION ACCOUNTABILITIES

• Team leadership. Lead and coach a team of process mappers to consistently develop process flows. Foster a collaborative and supportive team. Ensures team managers are trained to perform their roles effectively.
• Process mapping. Develop a consistent and efficient way of mapping processes, storing processes, and updating processes across A&G. Identify interdependencies between functions and divisions.
• Process optimisation. Identify inefficiencies or bottlenecks that may exist between functions and propose remedial paths forward. Works towards process improvements that align with overall business objectives.
• Obligations and Controls. Work with Risk and Compliance colleagues to identify obligations associated with process steps and document corresponding controls.
• Stakeholder Management. Interacts frequently with Executives, Managers, SMEs, across the business, to obtain input, provide status updates and drive conversations regarding process improvements.
• Project Management. Develops a timeline of processing mapping milestones that includes prioritisation and resourcing and manages against a project plan.

Qualifications and Experience:

• A minimum of 7-10 years experience in process mapping, process improvement or business analysis field.
• Advanced knowledge of BIC (process mapping tool). Although strong experience with Visio or Lucid Charts would be considered.
• Team Leader experience. Demonstrable commitment to identification of talent, building capabilities and motivating team members to achieve shared outcomes.
• A hands on, team focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change driven environment and the ability to work autonomously while maintaining focus.
• Knowledge of operational risk management, linkages between obligations and mapping controls. Experience of working within a 3 LoD model and understanding the interdependencies from a business process perspective.
• (Preferred) A Bachelor’s degree in a business / commerce / technology related field.
• (Preferred) An understanding of the General Insurance industry.

OUR PERKS

• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Alternatively, our North Lakes and Kawana sites have secure free parking and access to transport.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

The Process Mapping Manager will lead a team who are responsible for the mapping of critical processes and procedures across Auto & General (A&G). This role will identify and document business processes, work with stakeholders across the business to input, review and sign off on processes. The ideal candidate will have proven people management skills, have a deep understanding of process mapping techniques and technologies and a solid knowledge of insurance. This role is based in our Toowong Head Office and may require occasional travel to our North Lakes and Kawana office, as required.