Process Owner

at  Edenred

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Process Owner
Hybrid - Swindon or London
Up to £55,000 + Annual Bonus
PayTech is growing and to maintain high efficiency we need an experienced Process Owner, using preferably Six Sigma, to help us navigate our transformation.
We are a fast-moving environment where customer satisfaction, delivery implementation objectives, solution resolution and quality are key.
This is a hybrid role based in Swindon UK.
Key Responsibilities
This position in PayTech PMO team is supporting the setting up of cross PayTech processes, their measures and maintenance.
The process owner is responsible for improving performance, making the organisation more efficient and effective.
Processes will need to be aligned with the organisation’s strategic goals, establishing process measurement systems, and educating and organising teams so that they will manage processes effectively.
The role will enable PayTech transformation to work better and smarter.
In order to succeed in this mission, the Process Owner scope of responsibilities encompasses:

Process

• In charge of evaluating, designing, implementing, controlling, monitoring, measuring business processes.
• Responsible of overseeing the completion of business processes right from the start.
• Facilitate any organisational process workshop involving liaising with users and process requirements
• Eliminate any defect in business process, ensuring top quality service delivery.
• Manage changes in process, bringing innovation to achieve business goals
• Identify, detect, and create business processes towards accomplishing business goals specific for the organization.
• Innovate without disrupting

Training and Management of Change

• Educate Business users that are responsible for the operation and management of various business processes.
• Lead the teams in changing the ways of working in an efficient manner
• Communicate new ideas and changes in processes to the affected teams
• Train PayTech personnel on new processes and inform them of changes to current processes

Control

• Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes.
• Develop PayTech capability and technical understanding and mastery of process control through data collection and loss analysis.
• Monitor and measure the benefits of post process implementation to ensure quality, efficiency, and improvement.
• Analyse operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Troubleshoot and improve new processes

Key Stakeholders
The Process Owner will interact with:

Internal stakeholders:

• Market Success teams
• Product and Solution teams
• Internal teams (Finance, legal and compliance)
• Development teams
• Operation teams

Profile

Professional experience

• Relevant experience in a process owners, senior process management or process improvement role
• Experience of managing multiple process simultaneously

Education:

• Bachelor’s Degree or equivalent experience
• Lean Six Sigma qualifications preferred or equivalent experience

Technical skills

• Experienced with the Atlassian suite if Product such as Jira, Jira Align and Confluence.
• Experience in other process tools
• Great analytical ability to draw correct conclusions based on data collated
• Strong oral and written communication

Soft skills

• Excellent Management of Change approach
• Ability to coordinate multiple teams
• Positive attitude and outlook, determined, enthusiastic and resilient
• Ability to multi task with different process & multiple objectives
• Ability to design, carry out analysis, and model business processes
• Ability to motivate others in order to attain high change acceptance
• Ability to establish and govern business process towards excellence performance
• Ability to make decisions fast and also establish rules towards proper business management
• Ability to facilitate business process and monitor other members of staff towards attaining business goal

Why Edenred PayTech?
We are a subsidiary of the Edenred group and a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions. We work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).
As an Edenred Paytech employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

Employee Benefits

• 25 days annual leave excl. bank holidays
• Hybrid working environment with a 3 days per week in the office
• Bonus scheme
• Medical & international travel cover (leisure and action sports)
• Competitive Pension Scheme
• Income protection
• Life insurance
• Season ticket loan
• Cycle to Work scheme
• Monthly gym allowance
• Holiday trading scheme
• Employee Assistance Program (incl. family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit, snacks & refreshments
• Volunteering programme
• Social events
• Employee referral bonus scheme

Diversity
Edenred UK are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, colour, creed, religion, sex, sexual orientation,
gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.
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Please refer the Job description for details