Processing Center Account Representative

at  DCM Services

EDUCATION/SKILLS/EXPERIENCE:

• High School Diploma/GED
• Goal orientated
• Computer proficiency (ability to learn and navigate collections system
• Ability to work in a highly regulated and structured environment
• Courteous, empathic, and polite telephone skills
• Strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Excellent organization skills
• Team-oriented personality, with the aptitude to work independently
  Job Type: Full-time
  Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

In this role, this individual will be obtaining information regarding deceased individual’s accounts, maintain quality customer service and ensure and uphold compliance requirements.

• Generate outbound calls and field incoming calls
• Assist team members in taking payments over the phone for Remote and WFH representatives
• Skip tracing efforts to enhance right party contacts
• Assist manager with follow-ups on house accounts
• Assist manager with ad hoc reporting
• Obtain necessary estate information as available and follow up with the attorney or personal representative regarding claim filing
• Notate files with attorney, personal representative, estate and family information
• Negotiate payment arrangements and follow-up on payment arrangements
• Send confirmation and settlement letters as required
• Respond to all voicemail messages daily
• Accurately document accounts and notate files with correct transaction codes
• Adhere to company policies and procedures as well as client specific requirements
• Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual, and client-specific publications.