Processing Leader - T Levels

at  Pearson

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.
Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). We are proud to offer an exceptional and supportive environment to develop your professional career!

PREVIOUS EXPERIENCE AND QUALIFICATIONS

Essentials

• Team leader/staff management experience.
• Experience of leading a process.
• Proficient in MS Office, especially Excel as extensive use of spreadsheets is required.
• Working to set processes/work instructions
• Educated to A Level or equivalent in addition to English and Mathematics GCSE (grade C/4 or above) or equivalent
• Collaborative and inclusive.

Desirable

• Communication skills from working with external / internal customers
• Previous experience and knowledge of working within an awarding body

YOUR PRIMARY RESPONSIBILITIES

• Lead on the processing of T Level Qualification assessment material from receipt to result, including paper based and electronic submissions
• Lead on the unmarked process (managing the receipt of material and sharing with examiners), marked process (monitoring the marking progress and capturing the marks, including Item Level mark data) and result closure activity for T Level qualifications including Post Result activity
• Ensure results are captured accurately
• Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and video conferencing
• Capturing, building and monitoring MI manually whilst IT development is ongoing
• Leading and running closure meetings monitoring progress
• Effectively communicate and escalate key issues, or threats to SLA
• Work in other areas of the business as required
• Managing own workload and that of direct reports to ensure effective prioritisation
• Process improvements made and process reviews conducted to feed into IT development
• Overall performance monitoring and development of direct reports. Ensure a continuous improvement ethos drives the team throughout all areas and allow clear paths for team members to feedback improvements and changes to management.
• Management of permanent and temporary staff, monitoring team workloads to ensure all operations are effectively.
• Training and development of staff members in order to develop a multi-skilled, efficient high morale team.
• Contribute to the key audit processes, assisting and providing information for audits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.
• Generous pension scheme where we match and double what you contribute.
• Maternity, paternity, and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.
• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts