Processing Technician

at  State of Connecticut Department of Emergency Services Public Protection

ARE YOU SEEKING CAREER GROWTH WITHIN THE STATE OF CONNECTICUT? IF SO, CONSIDER THIS NEW AND EXCITING OPPORTUNITY!

The State of Connecticut, Department of Emergency Services and Public Protection (DESPP) is currently recruiting for a Processing Technician to work within the State Police Bureau of Identification (SPBI) located in Middletown, CT.

ABOUT US

The DESPP is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance and scientific services utilizing enforcement, prevention, education and state of the art science and technology.
The State Police Bureau of Identification (SPBI) is the state’s repository of criminal history information with the primary mission of maintaining and sharing criminal history information as necessary to protect the citizens of the State of Connecticut, and across the nation. Arrest information and identifying fingerprints are collected from the state’s law enforcement agencies and housed in our computerized records and identification systems.
SPBI processes state and federal criminal history record checks for many state and federal law enforcement agencies, boards of education, non-criminal justice state agencies, and other private organizations. There are over 75 statutes authorizing state and federal criminal history background checks for employment and licensing purposes in the State of Connecticut.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of office systems and procedures;
• Skills
• interpersonal skills;
• oral and written communication skills;
• Ability to
• compose effective correspondence and forms;
• read, comprehend and apply laws, regulations, and procedural guidelines;
• organize and coordinate workflow;
• articulate ideas and information effectively;
• perform research assignments;
• devise and maintain record keeping and filing systems;
• examine documents for accuracy and completeness;
• operate office equipment including computers, tablets, and other electronic equipment;
• operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties as an Office Assistant, Interpreter Clerk or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience reviewing and validating entire case files;
• Experience conducting disposition research using state and federal criminal history systems;
• Experience working with Microsoft Office Suite;
• Experience managing competing priorities while meeting deadlines;
• Experience reviewing and applying policies or statutes for disclosure of information; and
• Experience with customer service duties including in-person, phone, email, and fax.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.