Procure to Pay (PTP) Resolutions Assistant

at  Mitie

• Procure to Pay (PTP) Resolutions Assistant
• Monday – Friday 37.5 hours per week.
• Birmingham
  Mitie are looking for a Procure to Pay Resolutions Assistant to join their team Finance Shared Service Centre team in Birmingham.
  You will work with suppliers, outsourced partners and business units to understand and resolve and significant issues, disputes and/or escalations. You will be responsible for delivering high levels of service, acting in a professional manner and ensuring that Mitie’s policies, processes and procedures are followed at all times.
  The P2P Resolutions Assistant will be responsible for resolving queries and escalations in relation to purchase orders, invoices, expenses and other relevant supplier account issues. You will carry out the required actions and activities to ensure the timely and efficient resolution of issues and disputes raised in relation to purchase orders, invoices or wider account queries, ensuring no/ minimal business disruption and ensuring that Mitie does not become liable for additional costs, fines or penalties and ensure all escalations are managed within the SLAs agreed.
  As the P2P Resolutions Agent, you will correspond with suppliers and other stakeholders in a professional manner, ensuring correspondence is processed promptly in accordance with relevant deadlines, e.g. final demands and court claims. You will also identify weaknesses in process, policy, or systems causing issues or concerns, and recommending to line management relevant and appropriate solutions. It is highly important that the best customer service is delivered at all times.
  To be successful in this role, you will have excellent communication and interpersonal skills with the ability to build relationships with a wide range of stakeholders and be capable of working on your own initiative and self-motivating, with good attention to detail and levels of accuracy. You will also have the ability to maintain accurate and timely records, while working and adhering to strict deadlines and SLAs.
  Experience in SAP and demonstrable experience in resolving disputes, conflicts and delivering successful resolutions would be beneficial

Please refer the Job description for details