Procurement Analyst - Supplier Shield Support Team

at  CBRE

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED:

• Bachelor’s Degree preferred; minimum of 2 years of relevant experience, with a combination of education and experience considered.
• Proven customer service experience, preferably in customer or shared services, with a strong focus on customer service excellence.
• Experience in procurement with an understanding of supplier onboarding and Third-Party Risk Management (TPRM) systems and processes; familiarity with Coupa is a plus or a willingness to quickly learn.
• Strong interpersonal and communication skills, capable of building productive relationships and communicating effectively in both oral and written English.
• Self-starter with the ability to stay focused, prioritize workload, and maintain accurate records.
• Strong problem-solving skills, attention to detail, and the ability to research and analyse data to identify solutions.
• Proficient in Microsoft Office Suite, especially Excel (including advanced functions such as VLOOKUP, pivot tables, and data analysis).
• A collaborative team player with a track record of success in a small, dynamic team environment.

DESCRIPTION – EXTERNAL – ABOUT THIS ROLE:

As a CBRE Procurement Analyst in the Supplier Shield Support Team, you will deliver high-quality customer service to CBRE personnel and suppliers, facilitating efficient and compliant supplier onboarding and risk assessments.

WHAT YOU’LL DO:

• Provide exceptional customer service by delivering timely and high-quality advice to:
• CBRE personnel for efficient supplier onboarding and risk assessment.
• Suppliers to expedite their onboarding process.
• Serve as a subject matter expert in CBRE’s supplier onboarding and risk management tools and processes, including Coupa, Power BI, and ServiceNow.
• Develop and contribute to training materials for CBRE users and suppliers; conduct training sessions as needed.
• Identify and implement continuous improvement opportunities for tools, processes, and services.
• Conduct supplier review and compliance activities.
• Monitor data process flow and generate reports on throughput and issues.
• Perform data processing activities as required.
• Meet assigned KPIs for data throughput and response timeliness.