Product Analyst

at  J J Keller Associates Inc

Requisition #: 19431
Functional Area: Product Management; Business Analysis; Product Development
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US #LI-Remote
Work Hours: Standard Business Hours (Central Time)

QUALIFICATIONS

Experience:

• Internal Candidates:
• 5+ years of experience in a product support or customer facing role within the business unit.
• Thorough knowledge of technology related to the business unit’s products and services.
• Report writing/query tools desired
• Product Analyst:
• 2+ years of experience working with technology related products/solutions.
• Experience with report writing/query tools such as SQL, PowerBI, etc.
• Experience writing requirements for business software applications a strong plus.
• Experience working in an agile environment is a plus.

Education:

• Bachelor’s degree in a business-related field.
• In lieu of degree, will consider a combination of education and related experience.

Other Requirements:

• Strong research, analytical and problem-solving skills.
• Technical aptitude with an understanding of systems and data flow.
• Strong business acumen with demonstrated skills in collaboration and communication.
• Intellectually curious with a desire to become a proven SME in product areas assigned.
• Ability to communicate and document technical and or regulatory needs to non-technical users.
• Ability to work independently and manage projects with a strong attention to detail and deadlines.

PHYSICAL REQUIREMENTS

Work is performed primarily in a home office or standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

JOB RESPONSIBILITIES

• Translates business requirements for product/service delivery to include customer facing components (UI), back-office systems, integrations, data mapping, reporting and client billing via internal business systems (SAP).
• Refines complex product requirements down into consumable work artifacts that Agile teams can execute against in a single sprint.
• Participates and supports the implementation of moderate to complex back-end business systems and product initiatives through design work, testing, validation, or documentation.
• Supports Product Owner in story creation, refinement and defining the acceptance criteria; as well as in validating developed functionality is acceptance ready.
• Collaborates with product, technology, and other stakeholders in defining the solution and representing the customer throughout the cycle from development through testing, replication of use cases, and validating the solution.
• Participates in the agile scrums, sprint planning, release planning, sprint reviews and retrospectives at direction of the product owner.
• Identifies dependencies and collaborates with the appropriate teams to deliver on time.
• Serves as a point of contact for functional and solution clarifications for scrum and support teams.
• Ruthlessly documents system / solution functionality for internal and external users.
• Serves as SME for customer support where assigned, to triage high priority issues, including workaround identification and potential defect remediation requirements which may occasionally include coverage outside normal work hours.
• Develop, support, and maintain product requirements, service flows and other documentation.
• Exercises independent judgment and provides guidance in diverse support functions and operations for the product.

J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

• J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
• J. J. Keller Earns 7th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
• J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
• 2023 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition