Product Analyst - Offers Team

at  iwoca

London, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate02 Feb, 2025GBP 70000 Annual03 Nov, 2024N/AHumility,User Journeys,Critical ThinkingNoNo
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Description:

ABOUT US

Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We’ve already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe.
Our mission is to finance one million businesses. We’ll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service.

THE REQUIREMENTS

Essential:

  • Excellent critical thinking and problem-solving skills, with the ability to challenge and propose innovative solutions.
  • Strong analytical skills, we live and breathe data. Ability to provide insights, and present information (both written, and verbally) that is clear, well-structured, and engaging.
  • Team player with a fine balance of confidence, gravitas, humility, and enthusiasm: you will need to work with various teams to get stuff done in a rapidly growing environment.

Bonus:

  • Experience working in a top-tier strategy consultancy or a strategic role at a tech or finance company.
  • Experience of working with tech, or willingness to develop in this area.
  • Experience creating and optimising customer user journeys.

Responsibilities:

As a Product Analyst, you’ll be responsible for optimising the customer journey of our new customers. You will also lead the development of new products and work closely with the team lead to improve our lending strategy (such as pricing, offered amount, repayment terms).

Own our user journey:

  • Lead on improving our digital experience, driving customer conversion, retention, and satisfaction.
  • Collaborate with designers to refine solutions through mock-ups and testing.
  • Deeply understand customer motivations and frustrations through both qualitative and quantitative insights to drive impactful solutions

Optimise our lending strategy:

  • Analyse performance trends to propose enhancements to pricing, lending amounts, and other loan features.
  • Partner with the team lead to define and deploy new products and lending features.
  • Work with other teams (e.g. credit risk, operations) to secure buy-in for new initiatives.

Drive projects from concept to launch:

  • Evaluate opportunities using customer research and data analysis.
  • Work with developers to ensure smooth implementation of new features and changes.
  • Analyse performance post-launch and share insights with the wider business to guide future improvements.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

London, United Kingdom