Product and Technical Support Manager

at  LivaNova

Join us today and make a difference in people’s lives!
Company Overview: LivaNova is a global medical technology company with nearly five decades of experience dedicated to improving patients’ lives. Our advanced technologies and breakthrough treatments provide meaningful solutions for patients, healthcare professionals, and healthcare systems. Listed on NASDAQ under “LIVN,” LivaNova is headquartered in London, UK, and operates in over 100 countries with more than 3,000 employees.
About the Cardiopulmonary Business Unit: Our Cardiopulmonary Business Unit offers a unique portfolio of leading cardiopulmonary products, including the world’s #1 heart-lung machine. We are committed to innovation and advancing perfusion practice with the launch of the redesigned Essenz Perfusion System, built on a 50-year legacy of trusted partnerships with perfusionists.
Position Overview: If you have a proven track record in medical devices capital service and repair and/or Biomed experience in the Canadian hospital environment, join us to support our Cardiopulmonary portfolio, including the Essenz Perfusion System, Xtra Autotransfusion System, and 3T Heater / Coolers.
Role: Product and Technical Support Manager, Cardiopulmonary Division. In this role you will support the national parts depot, and provide emergent support nationally. Success in this role requires personal motivation, drive, and the ability to build long-term relationships with biomed departments.

Service Depot and Territory Management

• Oversee the Service Depot repair and reconditioning program.
• Act as Field Service Representative for designated Field Territory.
• Process incoming equipment returned for service.
• Manage parts inventories.
• Develop and maintain a loaner pool of equipment assets.
• Provide input on product performance and technical issues both in the Depot and in designated Field Territory.
• Perform preventive and corrective maintenance on equipment both in the Depot and in designated Field Territory.
• Sell service business within the territory in collaboration with the sales team.
• Ensure quality standards are met in service delivery.
• Communicate technical findings for problem resolution.
• Manage documentation in Service Management System

Education and Training:

• Deliver a range of training programs to Biomed customers.
• Assist with training Sales staff, support trade shows and customer visits.

Project Implementation and Coordination:

• Lead the implementation of service projects for devices in the Canadian market
• Act as the primary liaison between LivaNova Canada and North American Technical Service staff.
• Contribute to technical plans and strategies that align with business goals.

Additional Responsibilities:

• Stay current on company products, technology changes, and regulatory requirements.
• Manage company assets, including tools, test equipment, inventory, and documentation.
• Complete required paperwork and administrative tasks promptly.
• Perform other duties as assigned.

Qualifications:

• 5+ years of field service experience in the medical device industry and/or biomed experience in a hospital system.
• Proven experience in supporting medical device capital installation, repair and service support in a hospital setting. Experience educating and training hospital staff on the safe and effective use of capital.
• Requires two-year technical college diploma or higher.
• Must reside in the Greater Toronto Area.

Pay Transparency: A reasonable estimate of the annual base salary for this position is $88,000- $110,000 CAD + bonus potential.
Our commitment to Diversity & Inclusion:
LivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.
Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Notice to third party agencies:
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on
https://www.livanova.com/en-us/careers
, and check that all recruitment emails come from an @livanova.com email address

• Stay current on company products, technology changes, and regulatory requirements.
• Manage company assets, including tools, test equipment, inventory, and documentation.
• Complete required paperwork and administrative tasks promptly.
• Perform other duties as assigned