Product Applications Specialist

at  ZTR

JOIN US IN ADVANCING THE ENVIRONMENTAL GLOBAL IMPACT WITHIN THE RAIL INDUSTRY

For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously.
ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

WHY CHOOSE ZTR?

ZTR is all about our people. That is why we value Diversity, Equity and Inclusion (DEI) within our organization. DEI is essential to our goal of creating a great place to work. We are committed to building a representative workforce and committed to equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are looking for flexible, compassionate and enthusiastic individuals who thrive in a fast-paced working environment, and who are looking for long-term, meaningful employment in a career that makes a real difference.
At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.
ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.

WHAT YOU’LL BE DOING:

Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer’s needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one.
You will help modernize locomotives by creating schematics and product instructions for our global customers. This will require you to integrate and apply existing ZTR products which help increase rolling stock reliability, availability, maintainability, and connectivity. In addition to these operational benefits, our products have a positive environmental impact so you will get a chance to help the rail industry achieve its environmental goals.

WHAT YOUR RESPONSIBILITIES WILL BE:

• Analyze and troubleshoot circuits using electrical schematics and manuals.
• Author, validate, and approve customer-facing documentation including product installation and testing instructions.
• Provide technical and customer support for established product applications.
• Make critical decisions about product solutions based on product and customer requirements.
• Meet deadlines for multiple projects while working with teams and reporting to project managers.
• Utilize drafting software to generate accurate and detailed electrical schematics.
• Work with internal teams on complex projects and grow your technical expertise.
• Be a point of contact for customer facing inquiries.
• Must be available to travel to customer sites within North America to support applications and commissioning.