Product Consultant

at  Atticus

REMOTE WITHIN AUSTRALIA, OR IN-OFFICE/HYBRID IN MELBOURNE, AUSTRALIA

Atticus Product Consultants are the conduit between our users and our product, ensuring product features are built and adopted to successfully solve our users’ problems. We take pride in solving difficult problems for our customers and designing beautiful products, all while prioritizing engineering quality. Our Product team is at the forefront of these efforts.

ABOUT US

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they’re disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work. We’re really proud of what we’ve achieved so far, and we’re just getting started. There’s still so much to scope and build—and you’ll have a key role in building it.
Atticus Product Consultants are members of our Product team and are hands-on involved in the product development process. There’s a broad remit, and we’re dynamic enough to tailor the role for your experience and talents, so there’s the opportunity to really make the role your own.

Your day to day will look like some, any or all of:

• Product and industry expertise: providing specialist advice on the Atticus product and partnering with our customers to get the most value from the platform, and providing advice to the Atticus product team on the challenges faced by our users.
• Product design: working with our engineers to design features based on user needs and feedback, and providing in-house expertise and context on UX and implementation.
• Product management: writing user stories, prioritising them in the development roadmap, and monitoring adoption after shipping to ensure they succeed.
• User onboarding: onboarding users to Atticus, and improving the product to reduce the amount of time spent onboarding to Atticus.
• User training: developing and delivering training workshops to groups of customers on how to best use Atticus at their organisation, and developing more effective and scalable ways of delivering this training.
• User support: supporting our users for their use of the tool, from answering Intercom enquiries, to building out automated, low touch support solutions as we scale.

Please refer the Job description for details