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Product Customer Success Manager at NiCE
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

50000.0

Posted On

30 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
  • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
  • Objectively assess account health scores and proactively take action to improve them.
  • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.

How To Apply:

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Responsibilities
  • A bachelor's degree or higher.
  • 2–3 years of Customer Success or key account management experience
  • Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
  • A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
  • A customer-oriented approach, with the ability to identify the real need behind a request.