Product Delivery Manager - Johannesburg, South Africa

at  Western Union

Are you an experienced Product Manager with at least 5 years of experience in project management within the African market? Do you thrive in dynamic and complex environments, and have a strong ability to manage diverse projects ranging from simple non-technical initiatives to complex integrations? If you’re adaptable, proactive, and excel at managing multiple priorities, then it’s time to join Western Union as a Product Delivery Manager.

ROLE RESPONSIBILITIES:

• You will be responsible for planning, orchestrating, and driving the implementation of key projects that enhance service quality and deliver transformative outcomes across Africa.
• You will work closely with Regional Operations Managers (ROMs) across the continent, ensuring the successful management of the project pipeline.
• You will collaborate with external partners and internal cross-functional teams to deliver best-in-class service solutions.
• You will conduct post-rollout reviews and compile performance reports to ensure continuous product improvement.

ROLE REQUIREMENTS:

• A degree in Business, Computer Science, Engineering, Finance, or a related field.
• A strong track record of managing projects in a fast-paced, agile, and multicultural environment.
• Prior experience working in the African market is required
• Knowledge of French would be an advantage.
• Experience in the cross-border remittance, banking, or FinTech sectors.
• Understanding of Compliance, Privacy, Legal, and Settlement considerations is highly desirable.
• Excellent analytical and problem-solving skills.
  We make financial services accessible to humans everywhere. Join us for what’s next.
  Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
  Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/