Product Enablement Specialist

at  Work Truck Solutions

Work Truck Solutions’ culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers.
In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:
Curiosity: you seek knowledge, ask questions, look for answers; you’re proactive and engaged
Perseverance: you hit a snag; you know this is your moment to figure things out and to shine
Innovation: you want to make things better, solve the puzzle, create something new
Flexibility: there’s a new opportunity; you’re ready to flip the script, grow and adapt

SUMMARY:

As the Product Enablement Specialist, you will play a pivotal role in the successful launch and adoption of new product features. Your work will be the bridge that connects product development, marketing, customer support, and other internal teams, ensuring our products are well-received and understood by both our employees and customers.

Knowledge Base Management:

• Build and maintain a user-friendly, comprehensive knowledge base for dealers and internal staff, addressing their product knowledge needs and questions
• Ensure all product information in the knowledge base is accurate, up-to-date, and aligned with current product offerings
• Assist internal departments in creating and updating knowledge base articles relevant to their teams
• Serve as the internal subject matter expert on the knowledge base, providing guidance and support to other teams
• Advocate for the use of the knowledge base throughout the organization, promoting it as a valuable resource for self-service suppor

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business) or equivalent experience
• Excellent communication, presentation, and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and collaboratively across different teams
• Proficiency in knowledge base software and content management system

Product Launch and Enablement:

• Collaborate with product teams throughout the development cycle to understand new features and their impact
• Ensure the product team completes all necessary documentation and training materials and ensures that all departments have been properly educated.
• Partner with marketing to coordinate dealer communication and marketing campaigns for new feature rollouts
• Work with relevant departments (e.g., COD, development, product) to ensure features are properly enabled prior to dealer communication

Knowledge Base Management:

• Build and maintain a user-friendly, comprehensive knowledge base for dealers and internal staff, addressing their product knowledge needs and questions
• Ensure all product information in the knowledge base is accurate, up-to-date, and aligned with current product offerings
• Assist internal departments in creating and updating knowledge base articles relevant to their teams
• Serve as the internal subject matter expert on the knowledge base, providing guidance and support to other teams
• Advocate for the use of the knowledge base throughout the organization, promoting it as a valuable resource for self-service support

Additional Responsibilities:

• Gather and analyze user feedback to identify areas for improvement in the knowledge base and product training materials
• Stay current on industry trends and best practices in product enablement and knowledge management
• Contribute to the continuous improvement of product launch processes and internal knowledge-sharing initiatives

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Marketing, Communications, Business) or equivalent experience
• Excellent communication, presentation, and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and collaboratively across different teams
• Proficiency in knowledge base software and content management systems

Benefits:

• A fully remote work environment with meaningful work on industry-changing products
• competitive salary
• Monday-Friday work week
• Excellent medical, dental, 401k and complimentary life insurance
• Employee options on voluntary vision, LTD and FSA coverage
• Paid Time Off (PTO) and paid holidays
• Flexible schedule (subject to manager’s discretion)
• Working with a friendly and collaborative team

Work Truck Solutions DOES NOT sponsor H-1B visas.
see also: Technical Product Specialist
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