Product Engagement Analyst

at  Benevity

MEET BENEVITY

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
As a Product Engagement Analyst, you will be part of building a world-class corporate impact platform, applying your experience and skills to improve our understanding of how people use and behave within our product ecosystem. This role offers a unique opportunity to drive data-driven product decisions, positive behaviour change, and the adoption and maturity of Pendo, resulting in positive product outcomes.

WHAT YOU’LL BRING:

We are open to various experience levels and understand that years of experience are not the only indicators of skills and capabilities. We are looking for an individual whose knowledge and skills align with the following:

• Experience as a product analyst working on SaaS products in the consumer or enterprise space
• Degree in a quantitative or qualitative field such as statistics, business management, mathematics, anthropology, economics, computer science, or a related discipline is an asset
• Experience (3+ years) working with data or research analysis, preferably in a product-focused or user-experience role
• Expertise (2+ year) in implementing and configuring Pendo or similar product engagement and analytic tools
• Proficiency in implementing event tracking, user segmentation, feedback mechanisms, user engagements, and data visualization techniques (dashboards & reports)
• Comfortable understanding and navigating through HTML and CSS
• Experience with data analysis techniques, such as cohort analysis, A/B Testing, Retention analysis, heat mapping, form analysis, funnel analysis, session replay, etc
• Proven track record of driving product improvements through data analysis and experimentation
• Strong communication, presentation, and interpersonal skills with the ability to communicate results to non-technical audiences
• A natural ability to problem solve, learn quickly, and translate data into meaningful insights
• You are a cultural contributor and mentor to others
• You are a natural collaborator and have experience working across teams and functions to get work done
• You love understanding user behaviours through data and can demonstrate how you have collected, analyzed and shared data and insights that achieve tangible outcomes

WHAT YOU’LL DO:

Collaborative Engagement and Influence:

• Strategic Partnerships with Leadership: Forge strong relationships with product leadership and individual product triads to uncover trends, opportunities, and user behavior patterns
• Cross-Functional Teamwork: Collaborate with teams like client success and marketing to support essential client priorities including health scores, feature reporting, and renewals
• Product Marketing Synergy: Work in tandem with Product Marketing to develop and manage user guides, aiming to boost feature adoption and user participation rates

Comprehensive Management of Pendo:

• Pendo Oversight: Lead Pendo management to ensure precise tracking of user interactions, effective segment and campaign management, along with comprehensive reporting
• Integration and Enablement: Guarantee Pendo’s configuration across all product areas and coordinate integrations with Salesforce and Zen Desk. Facilitate product teams’ growth in Pendo proficiency
• Strategic Engagement and Planning: Regularly engage with Pendo’s product roadmap and educational events, and align its use with business objectives for future system initiatives

User Feedback and Data-Driven Decision-Making:

• Feedback Loop Development: Establish methods for monitoring product performance and collecting user feedback, including managing feedback mechanisms across the product ecosystem
• Analytical Insight and Campaign Management: Manage the creation of in-product guides and surveys, using statistical techniques to gain insights and assess business impact. Understand user journeys and identify data patterns
• Monitoring, Reporting, and Improvements: Design and maintain critical metrics and dashboards to support product decisions. Actively identify areas for user experience improvement and update stakeholders regularly

DISCOVER YOUR PURPOSE AT WORK

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up … If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.