Product Engineer

at  iPRO Americas Inc

WHY WORK FOR I-PRO

i-PRO became independent from Panasonic in October 2019. We strive to capture moments of underlying truth to better support the decisions of those professionals who protect and save lives, providing a safer and more peaceful world. Every day, we work hard to deliver new value to society, and we are working together to solve our customers’ problems. Our employees describe our culture as that of an entrepreneurial mature start up, family oriented, and value-driven organization where people get to grow professionally along with the company. We look for people who are BOLD, TRUSTED, FLEXIBLE, have a high sense of urgency for results, and hold themselves to a high level of accountability. If this sounds like you, i-PRO is for you!

QUALIFICATIONS: EDUCATION & EXPERIENCES

• BS in Computer Engineering or Electrical Engineering.
• Minimum 3-5 years of experience in the related product category.
• Experience in exercising professional technical judgment in evaluating new products, computer hardware, and software.
• Experience in supporting computer hardware, software, and OS (Windows) to troubleshoot issues quickly.
• Experience presenting technical material.

COMPETENCIES, SKILLS & KNOWLEDGE

• Being able to explain the same information in non-technical terms.
• Excellence in both written and oral communication skills..

OTHER REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 45 pounds at times.

PURPOSE OF THE JOB

This position is a Subject Matter Expert (SME) for i-PRO Security Engineering, Service, Sales, and End Users and supports proof of concepts, demos, and pilots.

KEY RESPONSIBILITIES

• Analyze, test, and provide solutions for customer requests and issues related to hardware and software used with i-PRO Solutions. (FacePro, Vehicle Search, Transit, and future solutions)
• Serve as a final escalation point to support, field service, and third parties for resolving customer issues and requests when escalated to ensure timely resolution.
• Assist in pre-sales meetings with on-site (potentially 25%) technical assistance across verticals as required.
• Provide monthly training on new Security Solutions to raise the technical knowledge level of all Sales Engineers.
• Support sales with solution design to meet customer requirements and resolve issues through fact-based analysis.
• Perform compatibility tests of engineering samples at stages of development to meet i-PRO customer standards.
• Inspect engineering samples and mass production to ensure products meet i-PRO standards.
• Provide Integration training for new products and options.
• Provide QA training for new products and options.
• Support team members in completing tasks in a timely, accurate manner.
• Support i-PRO Engineering team cross-product and i-PRO cross-product line Engineering team support.
• Provide detailed technical information internally (i-PRO technical field team and i-PRO Sales Engineering team) and externally to 3rd party and component manufacturers.