Product Executive

at  Inntravel

Inntravel is a widely respected, leading provider of ‘at your own pace’ self-guided walking, cycling and other activity holidays across Europe. This is an exciting time to take on a role with us as we are benefiting from long-term investment to achieve ambitious growth targets, deliver digital transformation projects and retain our place as market leader in the self-guided walking holiday market.
You will be part of our bright future, our mission envisions our holidays serving as catalysts for personal growth, environmental awareness, and fostering meaningful connections with both nature and people. Join us on our journey, creating extraordinary travel experiences for all.

We recognise and celebrate that every employee is an individual. Our commitment to a diverse and inclusive workplace is reflected in the range of benefits we offer, with some of the key highlights being:

• Enjoy 50% discount on holidays across all our brands for you and your family or friends
• Additional annual leave when you choose to swap a plane for a train
• Career pathing and continuous development opportunities
• Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
• 2 volunteer days each year to give back to what is important to you
• A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
• Hybrid and home based roles
• Enhanced family leave allowances

This is a hybrid role with a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: £24,500 - 26,500
About the role:

You will play a key role in supporting the management and administration of something we’re very passionate about here at Inntravel - our holidays! You’ll work closely with our enthusiastic Product Managers on a broad range of tasks to help make our award-winning holidays the best they can be for our customer. Day to day you can expect to play a pivotal role in maintaining our close relationships and reputation with our suppliers, many of which we have sustained for many years. You’ll also keep our sales and customer services teams informed about our new holidays and any changes to existing holidays. We will also offer exciting opportunities to travel, assist in holiday research and development and managing our destination portfolio.

• Liaise with our suppliers on a wide range of commercial matters. Communications will include query and problem resolution; recontracting and negotiating rates, allocations and services; information gathering, and sharing of customer feedback.
• Work with suppliers to investigate and resolve pre- and post-holiday problems, especially relating to quality and contractual issues.
• Act as a trusted point of contact for suppliers with queries or matters to discuss.
• Provide up-to-date information about itineraries and other holiday elements for use across the business. This includes working closely with Holiday Information and Feedback and Customer Services to communicate urgent product alerts and updates to current customers.
• Ensure that all supplier information (including contacts, details of facilities and services, and contract information) is kept up-to-date and distributed as necessary for use in the reservations system, intranet, promotional material, and customer documentation.
• Support the Product Data and Commercial team with the cost and itinerary information for holiday pricing, including the loading of cost data where necessary.
• Support in tasks such as brochure production, including reviewing the factual accuracy of brochure and website copy; liaising with partners and tourist offices to gather information and resources.
• Help to organise press, familiarisation and note writing visits; attending customer-facing and supplier focussed public events.
• Assist with reviewing customer questionnaires, investigating and offering solutions to specific queries or problems.
• Participate on Saturday rota, as requested at peak times.
• Provide support with out of hours issues (with participation on out of hours rota asrequired).

Am I the right person? We are looking for your application to demonstrate:

• A passion for travel is essential.
• Strong administrator, highly organised, and with an excellent sense of holiday logistics.
• Problem solving and a keen eye for detail.
• Experience of product administration or operations with a tour operator an advantage.
• Fluency in one foreign European language other than English useful but not essential.
• Easy inter-personal skills with an ability to relate appropriately to suppliers, customers and colleagues.
• Excellent communicator able to convey key ideas and information clearly and simply.
• Very positive and self-motivated, eager to support others, and a good team player who works well under direction.
• Able to handle numerous concurrent tasks and work under pressure to regular deadlines.
• Able and willing to travel overseas (independently, if necessary).

We aim to inspire individual discovery and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group

• Liaise with our suppliers on a wide range of commercial matters. Communications will include query and problem resolution; recontracting and negotiating rates, allocations and services; information gathering, and sharing of customer feedback.
• Work with suppliers to investigate and resolve pre- and post-holiday problems, especially relating to quality and contractual issues.
• Act as a trusted point of contact for suppliers with queries or matters to discuss.
• Provide up-to-date information about itineraries and other holiday elements for use across the business. This includes working closely with Holiday Information and Feedback and Customer Services to communicate urgent product alerts and updates to current customers.
• Ensure that all supplier information (including contacts, details of facilities and services, and contract information) is kept up-to-date and distributed as necessary for use in the reservations system, intranet, promotional material, and customer documentation.
• Support the Product Data and Commercial team with the cost and itinerary information for holiday pricing, including the loading of cost data where necessary.
• Support in tasks such as brochure production, including reviewing the factual accuracy of brochure and website copy; liaising with partners and tourist offices to gather information and resources.
• Help to organise press, familiarisation and note writing visits; attending customer-facing and supplier focussed public events.
• Assist with reviewing customer questionnaires, investigating and offering solutions to specific queries or problems.
• Participate on Saturday rota, as requested at peak times.
• Provide support with out of hours issues (with participation on out of hours rota asrequired)