Product Experience Manager (m/f/d)

at  flatexDEGIRO AG

WHO WE ARE

flatexDEGIRO operates one of the leading and fastest growing online brokerage platforms in Europe. Based on modern, in-house state-of-the-art technology, we offer our customers of the flatex and DEGIRO brands a wide range of independent products with execution on top exchanges. Our technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and set leading standards in terms of product, price and platform quality.
With around 3 million customer accounts and around 57 million securities transactions processed in 2023, flatexDEGIRO is one of the largest retail online brokers in Europe. In times of bank consolidation, low real interest rates and digitalization, flatexDEGIRO is ideally positioned for further growth. Further information can be found at https://www.flatexdegiro.com/en.
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The Product Experience Manager is directly responsible for a specific part of the customer experience and impacting related KPIs. This function works together closely with IT, design and departments such marketing, service desk, legal and compliance to deliver valuable solutions to customers.
In this role you develop and maintain a deep understanding of customer needs, business goals, data insights and market trends and use this to drive impact on KPIs.

• Develop and maintain a product roadmap linked to customer experience aiming to maximizing the value for both clients and our business
• Perform user research and date analysis together with BI to find ways of improving the customer journey and impact metrics directly tied to that
• Perform User Acceptance Testing to validate solutions before go live
• Create competitive analysis and market analysis
• Drive initiatives for customer-experience related changes with a clearly articulated busi-ness case
• Evaluating success of your initiatives
• Establish periodically product audits/ reviews to ensure your customer journey is on par
• Report effectively on results; KPIs, deviations and solutions to the stakeholders and management