Product Expert* - Field Service

at  TOMRA

ABOUT US:

TOMRA is a global leader in the development of sensor-based sorting technologies and plays a key role in optimizing resource utilization. With over 7,400 installations in more than 100 countries, we are pioneers in the field of recycling and waste management. Our goal is to recover valuable materials from waste streams, contributing to a more sustainable future.

WHY TOMRA?

At TOMRA, you will find more than just a job – you will have the opportunity to make a real difference. As an international, growing company with a family-like atmosphere, we offer you an environment where collaboration and innovation are encouraged. We rely on flat hierarchies where every opinion matters.

• Innovative Environment: Work in a future-oriented company that is a global leader in the field of recycling and waste management.
• Career Development: We support your growth and offer international opportunities.
• Global Presence: Be part of a team that operates worldwide and makes a real difference.

Job Description
As a Field Product Expert at TOMRA, you will play a key role in enhancing product expertise and supporting the global service team. You’ll leverage your technical knowledge to provide top-tier support, train engineers, and improve machine performance. Your expertise will help shape documentation, optimize systems, and ensure the best service for customers worldwide.

• Conduct training for service engineers and customers.
• Support Product Experts with machine/application improvements.
• Ensure top machine performance and customer satisfaction.
• Provide 3rd-line technical support (phone, email, on-site).
• Collaborate with internal teams to improve global support.
• Test solutions and perform quality checks.
• Support R&D and document field experience to enhance product development.
• Participate in 24/7 Hotline support.
• Travel (70%) for customer visits and training.
  Qualifications