Product Genius - Part Time

at  Nelson Mazda Norman

. For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

• Greets each person as they come into the store using the Nelson Meet and Greet
• Logs every guest into Next Up and CRM (get their name and/or reason for their visit)
• Oversees the Next Up operation in the dealership for accuracy and smooth guest flow
• Trains new Client Advisors on Next Up system
• Alerts Team Leads and the GM when the Next Up system is not able to operate based on Client Advisor to Guest ratio
• Observes the showroom for Client Advisor and guest needs
• Watches the lot for a need for a Client Advisor to meet the guest on the lot
• Alerts the appropriate person to special needs for dealership maintenance
• Acts as concierge to aid sales team when needed
• Is fluent in the Nelson new process
• Knowledgeable on dealerships’ manufacturer cars and functions
• Conducts car deliveries for the Client Advisors
• Schedules car deliveries when applicable
• Able to present the protection packages, concept statement, and Nelson Difference
• Helps maintain showroom amenities without sacrificing guest observance
• Gains guest preferences during delivery
• Has an understanding of the A2Z process
  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.