Product Instructional Designer (f/m/d)*

at  Parloa

YOUR MISSION:

As an Product Instructional Designer at Parloa, you will be responsible for designing, developing, and implementing effective and interactive learning solutions. You will be responsible for delivering high-impact training programs focused on our SaaS products. Collaborating with subject matter experts (SME) such as Product Managers, Solution Engineers, CX Designers, and other stakeholders, you will play a key role in creating content that enhances the knowledge and skills of our teams, our customers, and our partners. You have a strong understanding of instructional design principles, adult learning theory, and the ability to leverage various instructional technologies.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Conduct thorough needs assessments to identify learning objectives and knowledge gaps
• Design high quality instructional materials, including e-learning course, instruction-led training, videos, and live training
• Customize training content to meet the specific needs of different user groups and skill levels
• Work closely with subject matter experts to gather and validate content
• Analyze feedback and performance data to make continuous improvements to learning materials
• Manage multiple projects simultaneously, ensuring deadlines are met and deliverables are of high quality
• Communicate project progress and challenges to stakeholders regularly
• Implement knowledge checks to measure the effectiveness of training programs
• Collaborate with the Customer Experience and Partnerships teams to organize training with customers and partners