Product Management & Inforce Specialist (Part-time, Job-share, Full-time)

at  Zurich insurance

THE OPPORTUNITY:

Are you looking for a new challenge with Zurich UK? Are you looking to take that next step in your career? If so, this role could be for you! Due to increasing the size of our team we have two exciting opportunities to join the Product Management and Inforce team. Our team are key to delivering great customer outcomes to over 850,000 customers who hold our Inforce products.
Reporting to the Product Management and Inforce Manager, you will work with teams and stakeholders across the business to identify and implement changes and improvements to benefit our customers. This includes senior stakeholders in the Life business, so this is a great opportunity to raise your profile.
Understanding our customer needs and putting them first is critical to our success so we want someone to share our passion and continue the good work that has been done.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

WHO WE ARE:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

As a Product Management & Inforce Specialist, you will join a high performing team that is also incredibly supportive. Some of the activity you will be involved with includes:

• Project Work – we’re the subject matter experts on our products when it comes to making change or implementing regulatory change
• Product Reviews – we have to regularly review all of our products to ensure that they continue to add value to our customers whilst meeting regulatory requirements
• Data analysis – we use all kinds of data to help us understand customer behaviour and help us identify where we need to make changes or do things differently or monitor whether a change we made has made a difference
• Communications – our expertise is needed to help design and write template letters to our customers to be used by our operations colleagues
• Risk Management – we need to understand what can go wrong to help us assess risk, identify potential customer harm and prioritise effectively