Product Management Lead (m/f/x) - Solution Experience

at  Dynatrace

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We’re an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We’re fueled by the diversity of our talented employees.

Job Description

• In this leadership role, you will lead and shape our solutions experience for exposing customer value. You will drive the solution experience for a product-led software company for its major product areas.
• You will develop and implement strategies to ensure an outstanding end-to-end solution experience to increase the customers’ value and drive business results.
• You will apply customer- and user-centric thinking to define the target audience, use cases, needs, and pain points. You will gain a deep understanding of customer expectations through effective collaboration, user research, and analysis of customer feedback.
• You will define and lead end-to-end customer journeys and workflows and collaborate hands-on with the amazing Dynatrace Team to create an outstanding product experience.
• You will contribute to the product roadmap planning with experience optimizations of new product deliverables in alignment with the product strategy to boost adoption and retention. Furthermore, you will be responsible for ensuring the solution delivers engaging end-to-end user journeys that are intuitive, easy to use, and highlight the value of the area.
• You will drive strategies for boosting and effectively utilizing early adoption and hands-on testing with the goal of validating assumptions and getting valuable feedback early on. You will leverage internal customers, self-adoption of the product and use this to co-shape value and differentiation hypothesis of new product opportunities.
• You will establish workflows for collecting and analyzing qualitative and quantitative product usage in collaboration with the amazing growth department to continuously enhance and refine the user experience, ensuring that the product evolves in response to changing user needs and market dynamics.
• You have the great opportunity to improve in-product experiences to support growth initiatives for upselling and cross-selling within and across solutions.

QUALIFICATIONS

• You have 5+ years of product management experience in a software product environment or/and you have 5+ years of experience in user experience leadership function.
• You have a strong knowledge of UX/CX including customer journeys, personas, use case development, market, business, and competitive analysis - your knowledge can come either from a product management or from a user experience perspective.
• You have plenty of experience successfully collaborating with multidisciplinary teams of product managers, engineers, designers, and other business stakeholders.
• Thinking outside the box – you can bring market and business understanding into the product to deliver differentiated value for customers and prospects, that are aligned with Dynatrace’s goals and strategy.
• You have a strong interest in and understanding of technical topics such as Software Intelligence, Cloud Technologies, Artificial Intelligence, Application Security, SaaS Software, …
• You are a proactive and hands-on personality with a high drive and a dynamic mindset.
  Additional Information

Please refer the Job description for details