Product Manager - Admin Experience

at  Frontapp

Location
Santiago, Chile
Type
Full time
Department
Product
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
As the Product Manager for Admin experience, you will be responsible for driving the strategy, roadmap, and execution of our admin features within Front. This role will also have a direct impact over the entire architecture of setting up Front for our customers. You will collaborate closely with cross-functional teams including engineering, design, marketing, data, and sales to deliver innovative solutions that meet customers’ needs and drive business impact.

WHAT SKILLS & EXPERIENCE DO YOU NEED?

• Strong Experience in product management, or related roles, in a technology-driven environment.
• Execution-oriented: You’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.
• Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
• Impact driven: You understand how your work drives business impact and can lead your team to focus on high-impact work
• Excellent communication and collaboration skills: you can work effectively across teams and influence stakeholders at all levels; you are able to rally teams around your objectives.

• Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives.
• Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.
• Use quantitative (e.g., metrics, analytics) and qualitative data (e.g., research, user feedback) to inform product decision-making
• Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, marketing, etc.