Product Manager

at  Bionic Services Ltd

At Bionic, we’re making it radically easier to run a small business. We do this by combining smart technology with world class human service, to match business owners with the right energy, finance, insurance, and telecoms solutions – giving customers an experience that they can’t get anywhere else, and one that’s so good that they don’t want to.
Think has been revolutionizing the way small businesses in the UK access finance for over 12 years and in 2019 joined Bionic to power our business finance and loan comparison service.
Our mission is to simplify the financial landscape for small business owners, helping them find the best loan options tailored to their needs. We’re currently undergoing a significant digital transformation to enhance our service offering and improve user experience and are looking for our first product manager to lead a newly formed cross-functional Product Squad.

REQUIREMENTS

• Technical knowledge: Familiarity with microservice architecture, API integrations, and close collaboration with development teams.
• Experience: At least 2 years of experience in managing end-to-end digital service products with a demonstrable track record of achieving key success metrics and improved customer outcomes.
• Ownership and accountability: Proven ability to deliver solutions that drive meaningful outcomes.
• Customer-centric mindset: Demonstrated experience in putting customers at the heart of decision-making processes.
• Team leadership: Strong leadership skills with a focus on supporting and empowering your team.
• Collaboration: A champion of cross-functional collaboration, working closely with stakeholders to build better solutions.
• Continuous improvement: A passion for optimizing and automating processes, services, and tools.
• Validation and testing: Experience with hypothesis-driven development and A/B testing to validate ideas.
• Analytical skills: Intellectual curiosity and the ability to leverage data and research to identify opportunities for improvement.
• Product development experience: Demonstrable experience in managing complex digital products for customer-focused businesses.
• Communication skills: Excellent persuasive speaking, influencing, and presentation skills.
• Stakeholder management: Strong ability to manage stakeholders, facilitating honest and open conversations.
• Resilience: Ability to thrive in a high-pressure, trading environment.
• Agile and lean methodologies: Solid understanding of Sprint problem-solving techniques, Lean, and Agile development methodologies.

Nice to have

• Fintech or financial services experience: particularly in lending decision systems or financial comparison services
• Startup background: Though Think is an established company, the product team will be expected to drive the digital transformation, and the PM must be comfortable with moving at speed and cutting through high levels of ambiguity.
• Experience hiring and interviewing: We have ambitious objectives to grow the business significantly and would expect our PM to be involved in hiring for a range of technical, design and product roles

The interview process

• Initial conversation with our Talent Acquisition Team
• 1st stage interview with the Hiring Manager
• 2nd stage interview with some of the wider team

As the Product Manager for our finance and loan comparison service, you will play a critical role in shaping the future of our product. You will lead a cross-functional team focused on delivering exceptional customer experiences and streamlining internal processes.

Your responsibilities will include:

• Customer Experience: Ensuring that the loan comparison and application process is seamless, transparent, and user-friendly. You will work to keep customers informed and engaged throughout their journey, maximizing conversion rates and customer satisfaction.
• Internal Process Improvement: Streamlining and automating internal processes to improve efficiency and support our customer-facing teams. Your goal will be to reduce manual tasks, enhance visibility, and drive operational excellence.
• Collaboration and Leadership: Leading a cross-functional team, you will foster a collaborative environment, encouraging innovation and ensuring that all team members are aligned with our strategic goals. You will be a key driver in creating a culture of continuous improvement.
• Problem Solving: Conducting thorough root cause analyses to identify and address issues within our product and processes. You will develop and execute a roadmap to overcome these challenges and enhance the overall user experience.
• Lean Product Development: Embracing lean methodologies, you will prioritize outcomes over outputs, validating hypotheses through user research and A/B testing. You will balance iterative improvements with bold, innovative solutions that drive significant value for our customers.