Product Manager, Claims

at  Marshmallow

ABOUT MARSHMALLOW

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.
We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

THE CLAIMS TRIBE

The Claims Tribe has big ambitions to build a market leading claims experience that benefits everyone; dealing with claims efficiency means we get customers back on the road quickly, and we can pass savings back to all of our customers at new business and renewal.
We are looking for a Product Manager who will identify opportunities and prioritise highly impactful features, working closely with the Claims Tribe’s expanding technology team (encompassing design, product, engineers and data science).
The successful candidate will need to immerse themselves in the motor claims space, using their product skills to determine what’s truly going to move the needle; claims is a highly complex space, with tech that enables an operations team of over 100, involves numerous partner integrations, and handles 15k+ claims per year and £100m+ of spend. We have a cross functional team between London and Budapest, and this person would operate out of our Budapest office.

• Define objectives and metrics for your team and measure how these improve over time
• Use qualitative & quantitative data to make product decisions and work alongside research & design to inform decision making
• Prioritise work to make sure your team is working on the most impactful projects, mitigating any risks to delivery and resolving prioritisation conflicts
• Working closely with your team to build best practice processes, ensuring feature requirements and documentation result in clarity of everyone involved
• Proactively building and leveraging strong stakeholder relationships, managing expectations of impact/delivery, stakeholder dependencies, comms and expectations early enough to maintain trust and consistency
• Build a world class customer experience with the clear reward being improved economics for the business