Product Manager: Customer Experience

at  Thryve

ABOUT THRYVE:

Thryve is a pioneering B2B SaaS company operating at the forefront of health tech infrastructure. We specialise in aggregating billions of patient-generated data points daily, analyzing them in a real-time system to provide cutting-edge insights to our clients. Our customers range from major health insurance providers across Europe to providers of medical-grade digital therapies.
Founded by three visionaries and supported by venture capital firms specialised in biotech and B2B software, Thryve is driven by a robust, no-nonsense performance culture. We are committed to winning in the health tech space and support our team members by accommodating the life rhythms necessary for maintaining health and high efficiency. We measure outcomes and expect a fervent drive for performance and value at every level of the company.

JOIN THRYVE AS A CUSTOMER EXPERIENCE PRODUCT MANAGER

Thryve, a global leader in API engine technology for wearables and health sensor data, is seeking a Customer Experience Product Manager to drive an excellent service experience for the software engineers and product managers who use our platform to create cutting-edge health and wellness solutions.

REQUIRED QUALIFICATIONS:

• A proven technical background, ideally with a degree in ComputerScience or related fields, with experience in design and product management.
• Ambitious mindset with an incredibly high bar for quality and a sharp visual mind
• Minimum of two years of relevant work experience.
• Strong understanding of software as a service (SaaS), APIs, and user interfaces
• Excellent communication skills in English, with the ability to articulate complex technical content effectively.
• Skilled at creating seamless user experiences that span the entirety of the customer lifecycle.

PREFERRED SKILLS:

• Deep knowledge of marketing and sales processes.
• Ability to prioritize effectively and manage multiple projects simultaneously.
  We expect an outstanding personality, passionate about building and leading high-performing teams and delivering exceptional products. If you always dreamed about building an industry-defining SaaS-solution processing billions of data-sets across the globe, we love to hear from you.

ROLE OVERVIEW:

As a Customer Experience Product Manager at Thryve, you will be instrumental in ensuring that all customer-facing components, from interactive data dashboards to integration guides and API documentation, deliver a seamless and exceptional user experience. You will work at the nexus of our marketing, sales, and customer support teams, providing them with superior service design tools.
In collaboration with our design, web development, and technical infrastructure teams, you will draft and oversee the implementation of UX/UI enhancements based on a deep understanding of our users’ needs. Your efforts will guarantee that every step of the customer journey—from accessing website information and requesting demo materials to signing up, billing, configuration, setup, and monitoring—is characterized by an intuitive and satisfying user experience.

KEY RESPONSIBILITIES:

• Drive the design, implementation and delivery of the UX/UI features that define our customers’ service experience with Thryve, matching highest standards of quality and usability.
• Synthesize requirements from various departments to craft coherent product roadmaps
• Ensure a smooth, end-to-end service experience across all stages of customer interaction