Product Manager/ Customer Journey Expert – Digital Mortgages

at  ING

The Dutch housing market is a hot topic. Whether it’s the shortage of houses, changing interest rates or the sustainable housing transition we aim for. ING is continuously striving to make impact for new and existing customers.
With ING, we are the best mobile-led bank of the continent and next to the aim to keep that position, we have a strategic focus on customer experience and sustainability. Within Wonen (Tribe) we have different Products with each their own focus contributing to the strategy for the Dutch market. One of the products is Digital Mortgage. Digital Mortgage has the ambition to provide document free mortgages. Whereas documents (for example employer statements, salary slips, pension overviews) are key elements in validating customer information for years, we have the ambition to increase the availability and usage of source data instead as an enabler to provide a frictionless experience to customers, and work towards our dream of an instant mortgage. In order to do this the team develops their own solutions and has partnerships with suppliers.
The Digital Mortgage team is looking for an experienced Product Manager ( Customer Journey Expert ). Do you want to bring the customer experience to a next level by always exploring the newest and best solutions with external partners and internal stakeholders, simplifying processes, finding new sources of data, and implementing and optimizing those? Do you like working together by steering and consulting several stakeholders and partners internally and externally? Do you have state-of-the-art ideas on how to develop our digital mortgage propositions? Are you experienced in bridging the gap between business ideas and IT solutions? Are you a teamplayer? And last but nog least.. do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!

REWARDS & BENEFITS

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Convinced? Apply directly!
Introduce yourself to us via your cover letter, we are looking forward to getting to know you! Your CV will show your experience, but your cover letter will drive us to get to know you better. Therefore we cannot process any applications without a suitable cover letter. We are looking forward to meeting you and telling you more about the role! Upload your CV and motivation letter by clicking the “Apply” button.

ABOUT US

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As Sr Customer Journey Expert you:

• Define together with your team the roadmap based on qualitative and quantitative research, as well as internal and external explorations to assess possibilities
• Translate features in realizable roadmaps taking MVP slicing and milestones into account
• Define project principles, requirements and use process designs to visualize changes
• Work in close collaboration of your fellow team members, both business and IT, on executing plans. In doing so you keep your stakeholders close
• You act as a consultant towards the teams that use your solutions by guiding them how to implement the solutions best in order to get the best adoption and customer experience
• Some projects are executed interbank. You represent ING’s needs and wishes here and make sure the solutions fit ING
• Understand the need to comply with regulations and policies, but dare to debate alternatives and challenge status quo
• Solid interpersonal and collaborative skills. You like to build a relevant network and partnerships in- and outside of ING
• Strong problem-solving skills and the ability to take decisions based on data and facts
• Are extremely eager and motivated to make things that are new to ING and new to the market do happen!