Product Manager

at  Direct Line Group

ABOUT US

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We have a fantastic opportunity to join our Private Insurance team within DLG. You will work as part of this team and have end-to-end responsibility for all aspects of our private products which include mid and high-net-worth Home and Motor products. We are continually developing our products and you will be heavily involved in the design and implementation of changes.

• Work alongside the Product Head to align overall insurance vision and strategy with specific team missions and support delivery of squad outcomes.
• Shape and align the holistic distribution strategy and roadmap across key channels including Operations.
• Identify customer problems and eradicate pain points across end-to-end experience aligning proposition to brand values.
• Define and monitor performance criteria of products, services, distribution and customer contact strategy and drive idea generation and continuous improvement.
• Build deep understanding of regulatory landscape and identifies implications on business models, products and processes.
• Identifies and drives new product development opportunities in line with consumer demand and overall DLG strategy.
• Lead on financial aspects such as budgeting, planning, commercial trading and business case production, managing trades-offs between customer and commercial outcomes and strategies.
• Work with key internal stakeholders to drive alignment with internal interfaces sitting outside of the team structure (Operations / Claims / Customer CoE).
• Lead on engagement with external business partners creating strong relationships and effective dialogue to drive agreed outcomes.
• Actively seeks out and brings the ‘voice of the customer’ into all team activities including sprint planning, execution and retrospectives.
• Ensures the team adapts in line with shifts in consumer behaviour and market forces.