Product Manager / Gestionnaire de Produit

at  Plusgrade

ENGLISH VERSION BELOW

Les voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l’on crée en chemin. Notre engagement consiste à redéfinir l’avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d’ambition, d’innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l’univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.

WHAT YOU’LL LOVE ABOUT US:

\uD83C\uDFE5 Comprehensive Health Plans
\uD83D\uDCC5 Flexible Paid Time Off
✈️ Travel Experience Credit
\uD83E\uDDD8 Annual Wellness Credit
\uD83E\uDD57 Team Events and Monthly Lunches
\uD83D\uDCBB Home Office/Commuter Credit
\uD83C\uDF05 Work From Anywhere Program
\uD83C\uDF7C Parental Leave Top Up
\uD83C\uDF0D Adventure Pass

ABOUT THE ROLE:

Plusgrade is searching for a passionate Product Manager to join our growing team and establish a Customer-centric vision that will transform our products and the travel industry.
In this role you will be responsible for leading initiatives focused on defining the product strategy and vision, product design and development, process improvement and increasing Customer satisfaction.
This involves identifying Customer needs and business opportunities and taking them through to implementation by collaborating with the business and engineering teams at Plusgrade.

WHAT YOU WILL BE DOING:

• Working with other key members of the leadership team, you’ll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing products.
• Constantly iterating, solving problems, and working to help improve the traveler experience.
• Defining the product roadmap and strategy, based on market research and input from key stakeholders
• Gathering and analyzing feedback from customers and other stakeholders to identify opportunities for product improvement
• Integrating usability studies, research, and market analysis into product requirements to enhance Customer satisfaction.
• Building a culture of product enthusiasts and providing vision and direction to an agile team
• Working with engineering and design teams to plan and execute development projects, and to ensure that products are delivered on time and within budget
• Ideating and working with the UX team to design new products and features that will influence millions of travelers around the world
• Developing and maintaining relationships with key partners and vendors, to ensure that the company has access to the necessary resources and technologies to develop its products
• Collaborating with marketing and sales teams to develop product marketing and sales materials, and to support product launches and other marketing initiatives
• Analyzing data and understand user behavior and market needs for using data and analytics (inform and drive key decisions with data-informed insights and research).
• Partner cross-functionally with other product managers, marketing, engineering and commercial teams to understand their questions and challenges in order to expand our product portfolio
• Develop and track progress against a product roadmap to build data-driven capabilities over time (including the definition and tracking of key performance indicators)
• Provide guidance to engineering teams by providing product requirements, as well as clarifying customer goals and business priorities to ensure they focus on our highest impact projects
• Support the deployment of analytics projects and data-driven product features
• Partner with engineering and IT teams to align on data architecture, tools and technologies