Product Manager

at  HCA Healthcare

INTRODUCTION

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Product Manager today with HCA Healthcare.

JOB SUMMARY AND QUALIFICATIONS

HCA Healthcare’s Registration Services organization is seeking a Product Manager for a high-paced delivery team composed of technical leads, product engineers, and domain experts. The Product Manager is responsible for driving the future of the product. The Registration Services organization is responsible for patient-facing digital products in the registration space. The candidate will collaborate with business partners, vendors and other stakeholders to understand product priority and set the vision for improving the Registration experience. Building strong relationships with teams, peers, leadership, business partners, stakeholders and vendors is a key component for success in this position.
The Product Manager will ensure that business needs are elicited, technology roadmaps are developed and align to business strategy, and products are delivered as planned. He/she will define product strategy, set problem priorities and provide direction and priority to delivery teams through the technical leaders who maintain product backlogs. His/her teams will be responsible for sizing overall opportunity, impacts and full potential for new product features as well as capturing the high-level business objectives across various business units, crafting a product vision and solution approach while partnered with Registration Service peers and leadership, Enterprise Architecture, Information Protection, Enterprise Data and various Centers of Excellence across the HCA Enterprise.
The candidate should demonstrate an understanding of complex ideas, and be capable of evangelizing the strategy, and priorities to the team and stakeholders. This role should practice attentive listening and display executive presence as they will be frequently meeting with senior-level business management and presenting to large groups including Product advisory committees. The Product Manager should perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness.
Additional responsibilities include:
Write and deliver business requirement documents and artifacts required to enable the team’s development of products, features, and infrastructure.
Maintain and continuously prioritize backlog and roadmap based on data and customers’ needs.
Create narratives to advocate for and justify product launches / changes.
Plan and define the long-term vision of your product areas of ownership.
Build and improve a working relationship with your partners and stakeholders.
Determine and track Key Performance Indicators (KPIs) that measure the success of the product.
Contribute to and develop the team’s processes/mechanisms.
Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high-quality bar.

EDUCATION

Bachelor’s Degree - Required

RELEVANT WORK EXPERIENCE

7 or more years
Patient Access Experience - Preferred
Facility & Patient Registration Process Experience - Preferred

OTHER/SPECIAL QUALIFICATIONS

Demonstrated passion around improving digital consumer experience; consumer and data-focused
Strong track record of execution in a multifaceted organization, requiring building sponsorship and collaborating with internal product owners to successfully roll out products
Proven ability to engage with all levels of staff within varying lines of business
Creative problem solver with experience in early-stage discovery who understands how to deliver impactful products in a fast-paced environment
Constantly looking to hone one’s instincts through patient feedback and data insight
Experience in building and driving adoption of new tools
Experience with cross-team coordination, project management concepts, and executive presentation skills
Experience working on program managed rollout and operations of large-scale enterprise software systems/platforms or large-scale online presence
Experience and disciplined in Agile development techniques
Experience with end-to-end product delivery
Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of product priorities
Experience with people influencing
Self-starter who can collaborate with cross-functional partners in a dynamic environment and deliver results
Excellent verbal and written communication skills
Experience influencing digital transformation
Experience within the healthcare industry is a plus, but not required
Experience working in a team-oriented, collaborative environment, taking ownership and initiative and holding self and others accountable
The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly
Adaptable and flexible, with the ability to handle ambiguity and changing priorities
Professional demeanor and positive attitude; customer service oriented
Respect for diversity of experience, characteristics, viewpoints, and opinions

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting
Requires eye-hand coordination & manual dexterity to operate computer equipment
Works in an office environment
Must be flexible with the ability to work evenings or weekends as the schedule demands
Physically able to participate in training sessions, presentations, and meetings
Some travel may be required for the purpose of meeting with stakeholders or off-site personnel/management
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status