Product Manager, Information Technology

at  University of Ottawa

POSITION PURPOSE

Reporting to the Senior Manager, Information Technology, the incumbent manages the endeavours that support the strategic operations of a designated Faculty/Service and share this information with technical and non-technical university staff. Provides leadership and guidelines in the implementation of application solutions. Works with business owners to identify potential data sources and business rules and is responsible for the design of conceptual and logical data models for the data warehouse environment. Supports and maintains operational applications and plays an important role in the design, testing and improvement of the applications that support various endeavours. In that capacity, is responsible for the selection and implementation of appropriate technologies and tools to manage the implantation of new releases.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL INCLUDE:

• Project Planning and Business Case Preparation: Works with client manager to identify business and strategic needs, as well as opportunities for IT solutions to be applied to solve business problems and increase administrative efficiency and lower administrative costs, improve service, etc. Evaluates the technical, economic, and operational feasibility of different approaches to solving business problems. Develops project proposals, analyzes and documents risks, and risk mitigation strategies. Ensures licensing management, provisioning and liaisons with vendors.
• Project Management: Organizes inter-disciplinary project teams according to the needs of each project, leads and supervises their work. Negotiates with stakeholders to ensure that project teams are appropriately staffed. Ensures that appropriate controls and progress reports are prepared regularly. Ensures that risks are monitored and that risk mitigation strategies are implemented when necessary.
• Business Process Analysis and Design: Design complete solutions to complex business problems using expert knowledge of technology, business process analysis techniques, business process re-engineering, workflow analysis, etc.
• Change Management: Ensures that appropriate change management strategies are in place for all supported applications. Ensures that appropriate communication strategies are put in place with respect to new projects and business process changes. Ensures that appropriate maintenance and support services are available for supported applications. Addresses client concerns.
• Communication: Coordinates communication among all stakeholders. Is a key point of contact for all project related questions. Manages all documentation relating to technical subjects, business processes for management, users and all stakeholders.