Product Manager (iTools)

at  Impactcom

OUR COMPANY:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, visit www.impact.com.

USABILITY AND INTERNAL USER EXPERIENCE:

• Focus on enhancing the usability of internal tools, ensuring they are intuitive, user-friendly, and meet the needs of internal teams.
• Gather and analyze user feedback to continuously improve the internal user experience.
• Ensure that internal tools are designed with a user-centric approach, prioritizing ease of use and accessibility.

WHY THIS ROLE IS EXCITING:

This role is pivotal in driving internal company value by shaping the strategic vision, design, development, and adoption of our internal applications ecosystem. As the Product Manager for Internal Tooling, your focus will be on enabling the business internally by enhancing efficiencies, productivity, integrations, automations, and usability. You will ensure that the internal user experience is seamless, intuitive, and highly effective for impact.com employees, who are your primary clients.
In this role, you will be responsible for understanding the unique needs of various internal teams and translating these needs into actionable product strategies. You will collaborate closely with internal stakeholders and success representatives to ensure that our internal tools not only meet but exceed the expectations of our staff, driving productivity and satisfaction across the organization.
Moreover, you will be the primary driver of our internal product-led growth strategy, and determine the best course forward to retain our large enterprise brands while transforming our demand-side product offering into something simple, requiring no internal employee involvement, and with a short time to value.

ADDITIONAL RESPONSIBILITIES:

• Stay informed on industry trends and best practices related to internal tools and user experience, attending relevant conferences and reviewing industry publications.
• Contribute to the achievement of company key results by aligning internal tool initiatives with broader company objectives.
• Provide detailed analysis and recommendations for internal tool initiatives, ensuring clarity in the long-term strategy.
• Maintain up-to-date knowledge of the company’s internal tools and platforms, becoming a subject matter expert in these areas.
• Coordinate the development and maintenance of the internal applications roadmap, ensuring it aligns with company and departmental objectives.
• Create detailed specifications for new features and epics, driving cross-functional buy-in and collaboration with other teams to advance the roadmap.
• Train and inform internal teams on new features and functionalities, ensuring smooth adoption and effective usage.
• Evaluate and manage partnership opportunities with external third parties to enhance internal tools.
• Set, track, and achieve quarterly goals (OKRs) that support the company’s internal productivity and efficiency objectives.
• Lead sprint and OBE planning, ensuring that projects are on track and aligned with company goals.
• Act as a Systems Analyst by creating and managing process documents and diagrams, particularly for processes involving different systems such as SFDC.