Product Manager - Member Servicing and Claims

at  Vitality

KEY ACTIONS

• Design the medium to long term product strategy for 6-9 months and beyond.
• Play a key role in the Vitality Product Design process using scaled Agile’s Continuous Exploration and Review stages
• Take personal accountability for Digital Web/Salesforce experiences on a day-to-day basis.
• Act as the voice of the customer within scrum teams to ensure that all new features meet our ambition of delivering brilliant customer experiences.
• Prepare work in readiness for delivery:
• Work collaboratively with the product team, business process owners and development and project teams to create user stories. These will be aligned to the overall delivery of organisational goals and desired customer outcomes.
• Ensure all user stories are captured, created and maintained in the product backlog, written in the agile user story format.
• Work collaboratively with the UX team to provide understanding of the user stories to ensure designs are aligned.

ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Member Servicing and Claims - Product Management
Working Pattern - Hybrid – 2 days per week in any of our Vitality Offices. Full time hours.

WHAT THIS ROLE IS ALL ABOUT:

As a Product Manager, you will be responsible for defining and executing a comprehensive product roadmap. This exciting role will form part of a cross-functional team who is accountable for the end-to-end digital customer experience for our Vitality Members
You will be accountable for the conceptualisation, design and delivery of features that make a profound contribution to your Journeys vision and Vitality’s overall 2026 Business Ambition.

ESSENTIAL SKILLS NEEDED TO FULFIL THIS ROLE:

• An exceptional product mentor and team player. You will have demonstrable experience in guiding, influencing and inspiring teams and the people around you.
• Highly collaborative. You will have proven experience of working collaboratively at all levels of stakeholders.
• Goal oriented and decisive. You will be outcome focused and evaluate the right information to form conclusions.
• A constant learner. You will have a proactive and relentless approach to self-improvement and appetite to stay in tune with digital business and market trends.
• A champion for the customer. You will have a strong advocacy of the user and be a proven champion of the customer experience.
• Analytical critical thinker. You will be performance driven - highly numerate, analytical and results focused. You will be able to work with analytics teams to review the performance of our journeys and identify areas of improvement.
• Commercially astute. You will be able to quantify business benefits, measure trade offs and identify commercial risks.