Product Manager - Merchant Verification

at  GoCardless

ABOUT US

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

WHAT EXCITES US

We’re looking for people who have incredible potential. Candidates should have a track record of success in a challenging environment, which could be product management, but also anything from software engineering through entrepreneurship to operations management or strategy consulting.

We believe great Product Managers share common characteristics, and we look for these above all else:

• Delivery of impact: You are focused on delivering business value through experimentation and have experience of doing that.
• Exceptional problem-solving and analytical skills: We want our Product Managers to have an outstanding ability to tackle valuable customer and business problems. At GoCardless we start by asking ‘why?’, and a data-led approach is central to how we run Product. You have a customer centric approach and are comfortable with qualitative and quantitative analysis.
• High agency: We’re after people who aren’t afraid of a challenge and will take ownership of problems they come across and help to resolve them and adapt to a constantly changing environment.
• Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

This Product Management role will lead our Merchant Verification team within Merchant Operations. You will work closely with an Engineering Manager to lead a cross-functional development team with responsibility to define and deliver initiatives to achieve our group goals of increasing user acquisition and improving operational efficiency.

We are looking for self-starting Product Managers to tackle interesting product problems across a diverse range of roles. Across all Product Management roles your responsibilities will include:

• Problem discovery and prioritisation: Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and the trade-offs made in making prioritisation decisions.
• Data-led decision-making: Using data and broader market trends to support your trade-off decisions and problem impact estimations.
• Influencing and communication: Building collaborative relationships with your team, stakeholders and executives to deliver change effectively across your remit. This includes growing to become the ‘go-to’ person for your product area; translating complex, technical problems into understandable concepts; and convincing stakeholders of the best approach using structured reasoning.
• Customer advocacy: Understanding the needs of your key customers on an ongoing basis, and using this to enable effective prioritisation decisions.
• Shipping stuff: Working with your team to support changes to completion, delivering consistent positive impact across your product area.