Product Manager, Provider Experience

at  Delta Dental of Washington

We are looking for a Product Manager to join our team! This role will deliver impact at the intersection of Provider experience, healthcare benefits and enterprise software. A diverse set of end-users, including providers, members, brokers, and group benefits administrators use our core product. This team builds tools that enables a benefits provider to deliver digital end-user experiences.
Are you a curious problem solver masquerading as a Product Manager? Using evidence and analysis from your team and other business leads in the organization, you work with key partners to identify challenges in customer journeys. You help define impactful solutions that improve the transaction cost, quality, and expediency of growing the value and marketability of your product.
At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone – with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position In Western Washington varies between $95,160.00 - $135,420.00, and for Eastern Washington varies between $76,830.00 - $109,335.00. Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate’s geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Understand the competitive landscape and develop the strategy for product growth
• Develop product roadmap aligned with platform’s goals and objectives
• Prioritize and refine team backlog in line with strategic goals and find opportunities to increase roadmap velocity
• Own business outcomes and define team goals to realize roadmap objectives, collaborate with team members and customers to set development priorities
• Mentor and scale the team’s capabilities, process, and methods by identifying, assessing and acting on opportunities to improve performance
• Collaborate with enterprise customers from product onboarding and implementation to delivery and launch of new experiences
• Advocate for accessible user experiences and direct research initiatives to support long-term accessibility strategy and roadmap
• Engage directly with customers and end users as appropriate and generate insights from interactions and data.
• Identify and measure critical metrics and translate High-level customer needs to user-stories
• Seek data to uncover opportunities that deliver customer value and handle expectations across the organization

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• 4 years developing and growing a product. Applied knowledge of product and project management principles and methods.
• Ability to synthesize the needs of diverse user groups into a single product and invested in delivering outstanding customer experiences
• A constant learner looking at each opportunity for continuous improvement
• Good knowledge of scrum and engineering team methods and processes, performed and applied user experience research to drive product growth
• Exposure to Software-as-a-Service product is valuable

Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and TriForza is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Understand the competitive landscape and develop the strategy for product growth
• Develop product roadmap aligned with platform’s goals and objectives
• Prioritize and refine team backlog in line with strategic goals and find opportunities to increase roadmap velocity
• Own business outcomes and define team goals to realize roadmap objectives, collaborate with team members and customers to set development priorities
• Mentor and scale the team’s capabilities, process, and methods by identifying, assessing and acting on opportunities to improve performance
• Collaborate with enterprise customers from product onboarding and implementation to delivery and launch of new experiences
• Advocate for accessible user experiences and direct research initiatives to support long-term accessibility strategy and roadmap
• Engage directly with customers and end users as appropriate and generate insights from interactions and data.
• Identify and measure critical metrics and translate High-level customer needs to user-stories
• Seek data to uncover opportunities that deliver customer value and handle expectations across the organizatio

Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

• 4 years developing and growing a product. Applied knowledge of product and project management principles and methods.
• Ability to synthesize the needs of diverse user groups into a single product and invested in delivering outstanding customer experiences
• A constant learner looking at each opportunity for continuous improvement
• Good knowledge of scrum and engineering team methods and processes, performed and applied user experience research to drive product growth
• Exposure to Software-as-a-Service product is valuabl