Product Manager

at  Rogers Communications

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment. At Rogers, we value diversity and inclusivity and believe that every voice matters. Join us today and be a part of a team that is redefining the future of media.
Rogers Sports and Media is seeking a FT Product Manager to join our team! In this role you’ll be part of the digital product team, managing the day-to-day operations of the e-commerce subscriber platform that monetizes and manages the direct-to-consumer product. As well as the user experience for authentication, entitlements, identity, content access, and TV everywhere. You’ll help build and manage the core subscriber platform, which includes purchasing, billing, personalization, authentication, and retention. To deliver exceptional streaming experiences that will help RSM meet its high-growth subscriber and revenue targets.
You’ll be obsessed with understanding consumer behaviour, industry trends, and competitive insights to improve the user experience. Collaborating and working with a team of engineers, developers, designers, researchers, product managers, marketers, and senior leaders across the RSM org to deliver a best-in-class experience.

• Articulate and develop the DTC & TVE experience for our streaming users, how they access and consume content, how do we further simplify/elevate the experience for our customers
• Manage the day-to-day operations of our direct-to-consumer platform, from purchase, authentication, entitlements, identity to billing, personalization and retention.
• Develop and implement a validated product roadmap by collaborating with key stakeholders, such as marketing, distribution, IT, and programming, on top priorities, timelines, delivery status and launch plans.
• Have a deep understanding of the video streaming experience to support the entire customer journey
• Collaborate daily with the UX, business, marketing, customer support, finance and IT development teams to define products, remove roadblocks and evaluate trade-off in order to continuously deliver functionality that make measurable impact.
• Obsess over understanding and validating user needs and building intuitive user experiences that help increase core UX and business metrics.
• Work closely with Project Managers on IT teams to participate in agile ceremonies: daily standups, backlog grooming, sprint planning, sprint retrospectives, product demos and release plans.