Product Manager

at  Rogers Communications

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!
As Product Manager you will be part of the Rogers Business Wireline Product Development and Management team. This position will be responsible for managing the development and lifecycle of wireline products with a focus on Business TV across all segments including SMB, Enterprise and Hospitality. We are seeking a passionate product management professional skilled in simplifying business solutions for sales, internal partners, and customers. Expertise in solution selling, marketing, and product positioning is essential.
The ideal candidate will have a strong foundation in product management, marketing, technology, project management, new product introduction, and sales enablement; with a broad understanding of the Telecom industry—particularly TV and Internet solutions—and knowledge of key providers. They will be responsible for inspiring cross-functional teams and executives to embrace the product roadmap and drive the product portfolio forward.

What You’ll be doing:

• Product Strategy and Roadmap
• Develop the product strategy, including target segments/regions, positioning, pricing and sales forecast.
• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Develop the roadmap and evolution of the product.
• Stay informed of the latest market, customer and technology trends to adapt/evolve the solution accordingly.
• Gain strategic alignment with other Rogers teams that are working on similar or complementary solutions.
• Product Management
• Along with Rogers network and IT teams, evaluate, select and negotiate contract with the right technology partners that will provide and/or integrate the solution components.
• Manage co-innovation engagements
• Manage lifecycle of products
• Operational readiness
• Develop sales training materials, including product deck, battle card, etc.
• Provide or oversee solution training for the sales force.
• Provide or oversee technical training for the Technical Support team.
• Ensure customer billing systems are in place to support this solution.
• Sales support
• Collaborate with sales channels to achieve revenue targets, manage margins, and enable product delivery.
• Act as point of first reference for all product related enquiries
• Sales enablement
• Actively participate in training activities. Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product
• Marketing support
• Provide direction and support to Product Marketing on product positioning, pricing, and features.
• Work with Product Marketing to develop and ensure a successful execution of the product launch plan and ongoing marketing plan.

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Rog-ShawCourt 630 3 Ave SW (8007), Calgary, AB
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Product Management
Requisition ID: 310997
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Rogers Business

What You’ll be doing:

• Product Strategy and Roadmap
• Develop the product strategy, including target segments/regions, positioning, pricing and sales forecast.
• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
• Develop the roadmap and evolution of the product.
• Stay informed of the latest market, customer and technology trends to adapt/evolve the solution accordingly.
• Gain strategic alignment with other Rogers teams that are working on similar or complementary solutions.
• Product Management
• Along with Rogers network and IT teams, evaluate, select and negotiate contract with the right technology partners that will provide and/or integrate the solution components.
• Manage co-innovation engagements
• Manage lifecycle of products
• Operational readiness
• Develop sales training materials, including product deck, battle card, etc.
• Provide or oversee solution training for the sales force.
• Provide or oversee technical training for the Technical Support team.
• Ensure customer billing systems are in place to support this solution.
• Sales support
• Collaborate with sales channels to achieve revenue targets, manage margins, and enable product delivery.
• Act as point of first reference for all product related enquiries
• Sales enablement
• Actively participate in training activities. Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product
• Marketing support
• Provide direction and support to Product Marketing on product positioning, pricing, and features.
• Work with Product Marketing to develop and ensure a successful execution of the product launch plan and ongoing marketing plan