Product Manager, Services

at  Orium

Orium is seeking a dynamic Product Manager with digital consultancy experience to join our team. In this role, you’ll lead digital product development for our clients and deliver complex commerce and brand experiences.
Reporting to our VP of Product & Design Services, you’ll work closely with clients and cross-functional delivery teams to steward the product vision, define end-to-end requirements, manage scope, and prioritize delivery activities while driving strong ROI for our clients. In addition, you’ll collaborate with cross-functional teams to ensure timely and within-budget project completion. The ideal candidate has a strong background in nuanced Agile project delivery and experience navigating internal and external stakeholders through any challenges that come their way.

SKILLS AND QUALIFICATIONS

• 5+ years of agile product management or relevant experience.
• Proven track record of success in leading product development end-to-end in a scrum and Agile environment, demonstrating a solid understanding of the Software Development Life Cycle from initial scoping through delivery.
• Client-facing experience within a professional services, client service, or agency-type organization is required.
• Strong leadership, communication and collaboration skills, with the ability to motivate and guide cross-functional teams including delivery managers, designers, developers, and customers and effectively collaborate with stakeholders at all levels, both internally and externally.
• A deep understanding of how to drive ROI through business and customer value and can navigate constraints from all angles. Using your consultative skills, you can provide valuable recommendations with the ability to influence stakeholders and advance the product vision and direction.
• Excellent presentation and interpersonal skills. Ability to manage senior-level client relationships and navigate challenging conversations around product decisions and priorities, scope management, project status, and timelines.
• Strong analytical and problem-solving skills. Proven track record using data-driven insights to make informed product decisions.
• Bonus if you have experience in B2C e-commerce and retail business operations and technology – a good understanding of enterprise processes is an asset.

RESPONSIBILITIES

• Serve as the primary liaison between customers and the development team, driving the product vision and strategy throughout the software development lifecycle to drive successful user and business outcomes.
• Structure and facilitate workshops, research activities, and planning sessions with client stakeholders and internal delivery teams to define KPIs and success metrics and shape product requirements and features. Conduct project milestone presentations and facilitate sprint reviews at various stages of the delivery cycle.
• Develop and maintain product plans and roadmaps that align with the executive stakeholders’ vision while ensuring that the software development backlog is up-to-date and accurately reflects project requirements.
• Prepare and maintain product requirements documents (PRD) with meticulous attention to detail, ensuring all requirements are understood, documented, and up-to-date.
• Maintain the product backlog and work with Solution Architects to define technical requirements. Accountable for backlog definition and refinement, delivery of product requirements to specifications, client acceptance, defect resolution, and launch readiness.
• Effectively manage trade-offs on complex requirements to ensure successful delivery within the agreed-upon scope, schedule, and budget.
• Share knowledge with Orium leadership on progress and blocks, including highlighting new opportunities for growth within the key accounts and identifying issues and escalating for maximum transparency.
• Willing to travel to meet customers and partners across North America (global travel may be required).

The Product Manager, Services role emphasizes exceptional interpersonal skills, adept task planning and management, and a thorough understanding of the Software Development Life Cycle in the context of professional services. You’ll find fulfilment in the role if you:

• Enjoy engaging with customers to understand their needs, gather feedback, and incorporate their input into product development decisions.
• Thrive in fast-paced and often ambiguous environments and enjoy problem-solving – you’re talented at breaking down complex problems into logical and digestible steps.
• Are interested in creating the plan as much as you enjoy executing on it. You’re always looking to provide your stakeholders with tangible results.
• Take pride in creating and maintaining a well-defined and refined backlog. You believe providing high-quality product requirements documentation, reporting, and testing are table stakes.
• Are comfortable managing multiple projects simultaneously, ensuring each project receives the attention it deserves to succeed.
• Are interested in digital commerce technology and are eager to learn about new technologies, best practices, and third-party tools