Product Manager

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Sun Life Health is a new business launched to address the needs of Canadians and help them live healthier lives. Lumino Health is one of the products within this portfolio, enabling Canadians to find healthcare providers, services, and resources for their health needs. Lumino is a critical part of Sun Life’s future health ecosystem and a key enabler of patient health navigation.
Due to the complex nature of navigating healthcare in Canada, Sun Life partners with internal and external groups and organizations to provide valuable experiences in order to meet the needs of both patients and providers.
While we’re proud of what we’ve done so far, there’s still a lot we can do and you can be a part of our growing team and expanding health ecosystem. We are a passionate group who likes to take on big challenges in a supportive environment, grounded in our mission to improve healthcare for Canadians. We are in search of an exceptional Product Manager to join the Sun Life Health team, focusing on the challenges of patients and healthcare providers, and guiding a full-stack product team from strategy to shipping products in a customer-first agile environment.

ROLE SUMMARY:

We are seeking a self-motivated, forward thinker that brings the love of technology, knack for partnerships, hunger for data, knowledge of product fit as well as a desire to create superior client experiences. The Product Manager plays a key role in accelerating Sun Life Health’s growth by supporting the identification and delivery of the product roadmap to enable new user experiences and business value. Through a strong understanding and proven abilities in digital product delivery, the Product Manager will work with a variety of stakeholders (IT, Sales, Partners, UX, Marketing, Legal) to ensure features and experiences are successfully rolled out.

WHAT WILL YOU DO:

• Contribute to the development of the Sun Life Health product strategy and roadmap by identifying client problems and assessing solution opportunities in the form of features, growth loops and product market fit expansion
• Help to mature our product practices to ensure efficient and repeatable processes from ideation through operations
• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing
• Manage product design and delivery from end-to-end using a lean/agile MVP (Minimum viable product) based test-and-learn methodology
• Work hand in hand with the UX design team to create and test amazing user experiences that allow users to accomplish their tasks as effortlessly as possible
• Partner with legal, privacy, and compliance to ensure that our solutions are implemented with acceptable risk levels
• Work hand in hand with developers within agile development teams to execute against user stories and ship your initiatives
• Foster relationships with stakeholders to evolve opportunity analysis and product development
• Establish KPIs and product metrics for your initiatives and co-develop the analytics implementation plan
• Monitor product performance via product analytics, user feedback, and business results and make recommendations for how to improve, adjusting the product roadmap accordingly
• Be a team player with a strong work ethic and a desire to succeed