Product Manager - Trust & Safety, Photo - Vancouver

at  TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact for ourselves, our company, and the communities we serve. Join us.
TikTok Trust & Safety
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As a product manager in our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address the risky behaviors and actors in the community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. It can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
As a product manager on our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies, and various relevant internal teams to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.

Responsibilities

• Lead complex projects independently, define the safety product roadmap, set success metrics that inform the success of safety efforts, and partner across the organization to develop action plans;
• Manage and mitigate risks associated with photo-text posts while balancing risk coverage and enhancing creator experiences;
• Work closely with data scientists, engineers, operations as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success;
• Develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety.

Qualifications

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or above;
• 3+ years of product management experience in Consumer-Facing mobile or web Internet companies;
• Strong project management and communication skills, able to manage multiple stakeholders in different timezones and influence global cross-functional teams;
• Language proficiency in both English and Mandarin, as part of the role has global scope.
• Proven experience designing product solutions based on evidence and expert in utilizing data and research to analyze product designs;
• Hands-on experience identifying and optimizing performance to improve product quality and user experience.

PREFERRED QUALIFICATIONS:

• Experience in Trust and Safety and understanding the landscape and new policy development and implementation;
• Familiar with agile development methodologies, product management frameworks and algorithms;
• Experience in organizing and coordinating large-scale projects;
• Experience of working with global partners.
  Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
  We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
  TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
  Job Information
  The base salary range for this position in the selected city is CAD$ 113760- CAD$ 227240 annually.
  ​
  Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
  ​
  The compensation for this position is based on a monthly compensation structure. The range specified is the expected annual compensation for a person in this position.
  ​
  Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
  ​
  We cover 100% premium coverage for employee and dependent’s extended health care insurance. As well as Short/Long term Disability, Basic Life, Survivor Benefit and AD&D insurance plans.
  ​
  Our time off and leave plans are: 11 paid holidays per year plus 19 days of vacation (prorated upon hire and increased by tenure) and 7 paid sick days per year as well as 13 weeks of supplemental paid maternity leave top-up and 10 weeks of Supplemental Paid Parental Leave top-up.
  ​
  We also provide generous benefits such as RRSP company match, EAP, gym and cell phone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice

• Lead complex projects independently, define the safety product roadmap, set success metrics that inform the success of safety efforts, and partner across the organization to develop action plans;
• Manage and mitigate risks associated with photo-text posts while balancing risk coverage and enhancing creator experiences;
• Work closely with data scientists, engineers, operations as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success;
• Develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety