Product Manager, Vice President, Zelle

at  JPMorganChase

JOB DESCRIPTION

Chase is looking for an experienced Product Manager to join the Chase Zelle team to work on the cutting edge of payments and the largest peer-to-peer payments platform in the US. We’re transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As a Vice President, Product Manager, Zelle in the Chase team, you play a crucial role in supporting the end-to-end product development process and contributing to solutions that address customer needs. In this role, you will guide the strategy, backlog development, and delivery of critical initiatives to engage Chase customers throughout their use of Zelle. You will collaborate closely with design, technology, and analytics teams to develop, experiment, and test different user experience constructs.

REQUIRED QUALIFICATIONS, SKILLS AND CAPABILITIES:

• 7+ years of digital product, financial services, technology or project management or relevant experience
• Experience working with cross functional teams like engineering, knowledgeable with payments architecture and digital space
• Effective organizational and project management skills and written and verbal communication skills
• Experience communicating effectively with diverse audiences across different parts of the business; ability to cultivate lasting relationships and collaborate effectively with multiple stakeholders
• Ability to independently own projects, programs, or critical workstreams end-to-end
• Experience in defining and building out product backlogs, roadmap and business models
• Proficient with the MS Office tools, JIRA and Confluence
• Respects, values and promotes diversity and inclusion

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

JOB RESPONSIBILITIES:

• Partner with Zelle technology team, design and other product managers in supporting the product strategy and vision.
• Manage and refine product backlog initiatives to drive value in accordance with Zelle and stakeholder priorities.
• Execute business and technical requirement analysis and definition, creates initiatives, epics and Jira management.
• Partner with engineering leads to oversee development teams, ensuring proper sprint planning and proper utilization of development cycles
• Build and manage key relationships and communications with stakeholders
• Identifies process deficiencies, business risks, and escalates accordingly within the Risk and Control framework
• Ensure commitment for critical dependencies - including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment, etc
• Lead the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manage timelines and dependencies while monitoring blockers
• Demonstrate high attention to detail, and exemplary quality, thoroughness and completeness of work product