Product Manager - Voice and Unified Communications

at  Claranet

SKILLS & EXPERIENCE:

• Has strong technical, commercial and market knowledge of Voice and Unified Comms products and services, ideally from an MSP B2B perspective.
• Has 2+ years experience in a high achieving product management, proposition management or voice engineering based role, or can demonstrate strong experience of product life cycle management with a proven record of successful product outcomes.
• Experience in defining, or contributing to, product vision and strategy.
• Strong written and oral communication skills including presentation skills with demonstrable attention to detail.
• Influence and manage stakeholders: ability to communicate and influence internally and externally across all levels of an organisation, creating alignment between often conflicting stakeholder needs to deliver the solution for the customer.
• Ability to research, collect, generate and assess new ideas using varying resources such as customers, sales, market insight and partners.
• Strong commercial awareness and business acumen.
• High levels of initiative, drive and self-motivated with the ability to operate in a fast paced and fluid environment.
• Ability to analyse data and create information that supports product and business decisions.
• Service orientated mindset that focuses on how people, process and technology operate together to create value add services for our customers.
• Ability to travel to different sites and locations when required.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Full product lifecycle management including ideation, new development, in and end of life management within our Voice and Unified Comms portfolio.
• Create strategic product visions and roadmaps driven by experience, research and engagement with our internal stakeholders and customers.
• Work with Claranet’s commercial innovation function to conduct market research, understand the latest technology, innovations and compliance, and gather customer feedback to inform product development decisions.
• Lead product design and development working with internal and external project teams to deliver functional and repeatable new products.
• Build, grow and utilise relationships with internal teams, partners and suppliers to support product lifecycle management.
• Contribute to our go-to-market proposition strategy. That’s working closely with our proposition, marketing, sales, engineering and our partners to develop content and campaigns across a multitude of channels that drives opportunity generation.
• Assist in the development and execution of product launch plans, including positioning, messaging, and go-to-market strategies.
• Contribute to user persona and value proposition design.
• Support the wider product management function as needed.
• Work with all product managers to identify, assess and execute opportunities for cross-portfolio collaboration that will drive business.
• Support sales communities in winning new and retaining existing business through product training, customer meetings and general opportunity contribution.
• Analyse product performance data to identify areas of improvement and inform product development plans.
• Managing product budgets, including forecasting and tracking expenses, as well as managing inventory levels.
• Continual training. To keep on top of emerging technologies, capabilities and trends, make space and time for training. Train other business functions to transfer product knowledge and upskill individuals.
• Create and maintain product documentation such as service level agreements, pricing tools, service descriptions and sales enablement content.
• Contribute to the wider team performance driving new ideas, efficiency and process improvement.