Product Operations Analyst

at  MoneyLion

Product Operations Analyst
MoneyLion is a leader in financial technology powering the next generation of personalized products and content, with a top consumer finance super app, a premier embedded finance platform for enterprise businesses and a world-class media arm. MoneyLion’s mission is to give everyone the power to make their best financial decisions. We pride ourselves on serving the many, not the few; providing confidence through guidance, choice, personalization; and shortening the distance to an informed action.
In our go-to money app for consumers, we deliver curated content on finance and related topics, through a tailored feed that engages people to learn and share. People take control of their finances with our innovative financial products and marketplace - including our full-fledged suite of features to save, borrow, spend, and invest - seamlessly bringing together the best offers and content from MoneyLion and our 1,100+ Enterprise Partner network, together in one experience. MoneyLion’s enterprise technology provides the definitive search engine and marketplace for financial products, enabling any company to add embedded finance to their business, with advanced AI-backed data and tools through our platform and API. Established in 2013, MoneyLion connects millions of people with the financial products and content they need, when and where they need it.

ABOUT THE ROLE

• We are seeking a highly passionate Product Operations Analyst to work in the Product Operations department.
• You will be an essential link between customer-facing operations teams and the product and engineering team building features used by MoneyLion users.
• You’ll help close the feedback loop by analyzing contact drivers, and collaborating with various team members to build a cohesive customer story illustrating the biggest areas for opportunities.
• The ideal candidate should have a good understanding of the root cause analysis approach and general knowledge of the software development lifecycle of cloud-based distributed systems.
• Your experience in data analytics will be useful in a data-driven approach to influence the team’s decisions and your communication skills will ensure stakeholders are informed of the business impact of projects and associated risks.

KEY RESPONSIBILITIES

• Resolve tickets stemming from external user issues in a timely manner.
• Identify key issues and size impact from user feedback; work with Product teams for enhancements to reduce tickets.
• Build and manage data dashboards to track product metrics and unearth key insights.
• Establish systematic processes to analyze and identify the root cause of various system issues identified by customers or stakeholders across MoneyLion.
• Create key workflow processes and documentation to improve team efficiency.
• Implement process improvements: identify operational gaps and implement them to optimize product operations processes, reducing costs and improving efficiency